v1.1.6

Release Notes v1.1.6

✨ Features

• Microsoft modern app support added..
• Added option for select and save country for a ticket.
• Round Robin Ticket assignment option added.
• Showing customer email along with name in side filters ticket list.
• In case of multiple attachments now added cross button for each attachment, So that user can remove a particular attachment.
• Attachments renaming true for security purpose.

🚵‍♂️ [Misc. Updates]

• License and support email related updates.
• Code Refactor.

🐛 [Bug Fixes]

• Issue #508 #549 - Filter issue resolved for customer filtering.
• Issue #552 - In agent activity option: date filter should be select correct date format.
• Issue #524 - ticket is in trashed folder and we will reply from the admin then it should not send mail to the customer.
• Issue #577 - Customer name edit from admin side on ticket view page, if we leave space in starting customer name is removed in ticket view.
• Issue #587 - ticket is updated from the ticket list page flash message should be same of updated option.
• Issue #582 - In agent option, the permission tab should be shown a privileges icon.
• Issue #583 - If extra enter space leave in ticket type, group, and team description so ticket threads do not loads on ticket view page.
• Issue #573 - In the search filter, if we space to leave in the start and last search filter not working.
• Issue #702 #601 - system can't calculate kudos score.
• Issue #594 - The ticket view page is not showing the proper date time format.
• Issue #605 - If saved Replies sharing without any group and team to another agent or administrator so here shows same saved reply instead of the 403 page.
• Issue #606 - When mail reply from collaborator side in agent and customer reply email template so collaborator email reply creates a new ticket
• Teams not removing from edit agent page - resolved
• Issue #665 - When upload txt file in ticket , total count of words attaching at the end of the file.
• Issue #644 - On the agent side should not be showing the reports icon without given any agent activity privileges.
• Issue #656 - In spam settings: If email added in spam so should not be ticket created from the admin end.
• Issue #656 - In spam settings: If email added in spam so should not be ticket created from the admin end.
• Download link correction for ticket.
• Initial thread opening issue if multiple emails in cc or collaborator.
• Microsoft redirect URL update.
• Lang select snippets position issue resolved on dashboard.

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

v1.1.5

Tagging new release with updated changes

v1.1.4

🚀 Release Notes v1.1.4

Changelog (v1.1.3...v1.1.4)

• Update: Render package version number dynamically

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Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

v1.1.3

🚀 Release Notes v1.1.3

Changelog (v1.1.2.2...v1.1.3)

• Feature: Add formatted function to render timestamp based on available user locale preferences
• Update: Dropped dependency on uvdesk/composer-plugin in support of symfony/flex
• PR #638: Add RTL support for supported locales (ar) (Abhi12-gupta)
• Update: Redefined workflow events & action, updated workflow triggers for improved compatibility support
• Update: Correctly format email address collections for addresses with both name & address details while sending emails
• PR #615: Use ticket.createdAt instead of initialThread.createdAt for displaying created at timestamp in ticket details (Komal-sharma-2712)
• Bug #604: Error in deleting agent accounts from members dashboard (Komal-sharma-2712)
• Bug #622: Added viewport initial-scale in layout.html.twig file (Komal-sharma-2712)

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Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

v1.1.2.2

🚀 Release Notes v1.1.2.2

Changelog (v1.1.2.1...v1.1.2.2)

• Feature: Add formatted function to render timestamp based on available user locale preferences

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Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

v1.1.2.1

🚀 Release Notes v1.1.2.1

Changelog (v1.1.2...v1.1.2.1)

• Fixes: Resolve issues while saving custom fields on a ticket

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Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

v1.1.2

🚀 Release Notes v1.1.2

Changelog (v1.1.1...v1.1.2)

• PR #614: Changes to custom-fields app integration (Komal-sharma-2712)

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Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

v1.1.1

🚀 Release Notes v1.1.1

Changelog (v1.1.0...v1.1.1)

• Bug #584: Fix sidebar from flickering during page reload & resize (vipin-shrivastava)
• PR #576: Entity reference updates; Enable locale change; Set global timeformat; attachment is not going within ticket assign email workflow, sidebar flicker issue (vipin-shrivastava)
• Bug #569: Wrong saved replies pagination results (papnoisanjeev)
• PR #566: List ticket types in alphabetical order and display ticket type name instead of description (papnoisanjeev)
• PR #192: Update BootstrappingProject.php (WebmaticMerseburg)

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Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

v1.1.0

🚀 Release Notes v1.1.0

Changelog (v1.0.17...v1.1.0)

• Feature: Improved compatibility with PHP 8 and Symfony 5 components
• PR #530: Updated ticket type and saved replies form validation criterias (vipin-shrivastava)
• Bug #521: Only allow modification of privileged roles if acting agent has the same role enabled (vipin-shrivastava)
• Bug #519: (514, 515, 517, 518) Resolve issues with ticket mass update, ticket.link ticket placeholder value, and agent account role update; remove manage group saved reply privilege settings (vipin-shrivastava)
• Bug #512: Correctly format and process email recipient collections for outbound agent emails (vipin-shrivastava)
• Bug #510: Add cross-site scripting checks uploaded .svg assets (vipin-shrivastava)
• Bug #509: Throw NotFoundHttpException instead to render 404 Page Not Found error message when ticket is not found (vipin-shrivastava)
• Bug #506: Ticket placeholder ticket.threadMessage referencing the most recent thread should not be of type note (vipin-shrivastava)
• PR #505: Change ordering of dashboard navigation segment items to render tickets before reports (vipin-shrivastava)
• Bug #497: Add past ticket reference ids to mail headers for outbound customer emails (PeopleInside)
• Bug #493: Disable user account based on defined roles instead of all disabling all instances of user account (vipin-shrivastava)
• Bug #491: Editor resize issue while creating ticket from profile dropdown (vipin-shrivastava)
• Bug #490: Use editor when creating ticket from profile dropdown initialize with agent signature details if available (vipin-shrivastava)
• Bug #486: Update ticket message reference ids while sending outbound emails (vipin-shrivastava)
• Bug #485: (476, 475) Unexpected error applying prepared responses on tickets assigned to a group, and issue rending inline base64 encoded images in mail contents (vipin-shrivastava)
• Bug #483: Delete all customer ticket attachments from file system when deleting customer account (papnoisanjeev)
• Bug #482: Delete customer profile picture from file system when updating account details (papnoisanjeev)
• PR #479: Updated error message in case of issues sending emails through swiftmailer (PeopleInside)
• PR #478: Render custom fields snippet if any custom field definitions are available (vipin-shrivastava)
• Bug #477: Display correct channel name when viewing form builder tickets (vipin-shrivastava)
• Bug #474: Wrong total customer tickets count being showed while viewing ticket (vipin-shrivastava)
• Bug #473: Fix wrong custom field placeholder value being rendered while creating ticket (vipin-shrivastava)
• PR #472: Render custom fields snippet only if any custom field details are provided by customer (vipin-shrivastava)
• PR #468: Fix version number mentioned in dashboard (PeopleInside)

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Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

Stable Release v1.0.17

Release Notes v1.0.17

🚀 [Misc. Updates]

• Compatibility with PHP 8.
• Background color of note updated to yellow for reply box.
• Saved reply search filter added and focus on search added.
• Added some default email templates.
• Ticket transfer functionality using workflow.
• Delete attachment from physical path.

🐛 [Bug Fixes]

• Issue #423: When Choose format option in H1, H2 headings from customer and admin side so in admin and customer panel format is not showing properly bug.
• Issue #424: When Set Status from admin side so customer side not showing bug.
• Issue #425: When Forward message from admin and agent side so mail format is not showing properly.
• Issue #426: In kudos is not able to team and source fields filter.
• Issue #428: When I make manually template from workflow and email templates so collaborators name and email not showing in collaborator mail.
• Issue #429: when create workflow for new ticket generate so automatically assigned to agent bug.
• Issue #430: When create new agent with select new create set privileges and group so showing error bug Fixed.
• Issue #432: When I make manually template from workflow and email templates so manually templates create new ticket when coll. reply from mail side bug Fixed
• Issue #433: When create Note for customer reply so agent mail side showing note message instead of reply message.
• Issue #435: when collaborator reply from web and mail side so not going to mail to agent mail id regarding customer added a reply bug.
• Issue #441: when we use add a note for customer reply so not going to attachment in mail side of agent and collaborator side bug Fixed.
• Issue #442: When go to workflow and choose option Set Type As so here showing is Disabled Ticket Type bug
• Issue #443: When Ticket Assign to agent so not showing to these placeholders {%ticket.message%} {%ticket.threadMessage%} bug Fixed.
• Issue #451: When Unchecked Website status in branding section so showing frontend page from customer side instead of removing frontend page bug.
• Issue #451: When Unchecked Website status in branding section so showing frontend page from customer side instead of removing frontend page bug.
• Issue #458: When Unchecked Website status in branding section so showing frontend page from customer side instead of removing frontend page bug.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.