Stable Release v1.0.16

Release Notes v1.0.16

🚀 [Misc. Updates]

• Flash Message with a warning if swift mailer is not setup or working with ticket create process
• Save password with encryption in swiftmailer.yaml for security
• Time stamp format correction for agent as well as for customer.

🐛 [Bug Fixes]

• Issue #383: getting exception when filter kudos based on customer group
• Issue #384: broken image on kudos customer filter.
• Issue #385: customer image should be visible along with customer name in kudos grid.
• Issue #386: Collaborator name is coming wrong on ticket thread at agent ticket view.
• Issue #387: Collaborator on email is coming wrong format.
• Issue #388: Users Image not displaying properly in Group and Team Section.
• Issue #392: Gmail Replies from admin gmail is not added in ticket thread of admin panel.
• Issue #393: Email format is not properly showing in CC and BCC Email.
• Issue #394: In Customer and Collaborator dashboard image not displaying of Admin Image.
• Issue #396: Agent Activity is not working properly from agent side.
• Issue #397: Translation is not showing properly in it(italian) language admin website and agent side view.
• Issue #399: Reply from collaborator gmail so collaborator name is not showing.
• Issue #403: Remove from customer side image so default image not showing in Tickets thread.
• Issue #405: Reply from Customer Side also added CC and BCC mails So Not going to mail CC and BCC mail id's.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.15

Release Notes v1.0.15

🚀 [Misc. Updates]

• Flash Message with a warning if swift mailer is not setup or working with ticket create process
• Save password with encryption in swiftmailer.yaml for security
• Time stamp format correction for agent as well as for customer.

🐛 [Bug Fixes]

• Issue #383: getting exception when filter kudos based on customer group
• Issue #384: broken image on kudos customer filter.
• Issue #385: customer image should be visible along with customer name in kudos grid.
• Issue #386: Collaborator name is coming wrong on ticket thread at agent ticket view.
• Issue #387: Collaborator on email is coming wrong format.
• Issue #388: Users Image not displaying properly in Group and Team Section.
• Issue #392: Gmail Replies from admin gmail is not added in ticket thread of admin panel.
• Issue #393: Email format is not properly showing in CC and BCC Email.
• Issue #394: In Customer and Collaborator dashboard image not displaying of Admin Image.
• Issue #396: Agent Activity is not working properly from agent side.
• Issue #397: Translation is not showing properly in it(italian) language admin website and agent side view.
• Issue #399: Reply from collaborator gmail so collaborator name is not showing.
• Issue #403: Remove from customer side image so default image not showing in Tickets thread.
• Issue #405: Reply from Customer Side also added CC and BCC mails So Not going to mail CC and BCC mail id's.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.14

Release Notes v1.0.14

🚀 [Misc. Updates]

• Add new feature under report section Agent Activity.
• Attachment download issues for some extension like docx.
• Italian language translation corrections.

🐛 [Bug Fixes]

• Issue #374: {%ticket.customerEmail%} placeholder is not working with saved replies when apply on ticket.
• Issue #373: admin name is not coming in agent list drop down.
• Issue #372: Getting 404 on ticket view at agent panel if group is not added in ticket.
• Issue #371: getting exception when edit agent profile.
• Issue #370: Creating a new agent without activating creates zombie agent.
• Issue #369: exception when agent view activity section.
• Issue #368: member prefix or customer prefix value should be saved in database.
• Issue #365: broken agent images in report filter search bar.
• Issue #363: not able to filter group based on status.
• Issue #362: An exception has been thrown during the rendering of a template ("Class "1\BaseController" does not exist in C:\Program Files\Xampp\htdocs\uvdesk-community-v1.0.13\config/routes../../src/Controller/ (which is being imported from "C:\Program Files\Xampp\htdocs\uvdesk-community-v1.0.13\config/routes/annotations.yaml"). Make sure annotations are installed and enabled.").

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.13

Release Notes v1.0.13

🚀 [Misc. Updates]

• Last reply Field Added with ticket listing.
• reCAPTCHA setting option provided on Admin panel.
• Strong password added (for security purpose) for all places from where user create and update password.
• Current version updated in dashboard in footer so that user have idea which version he is using currently.
• Fancy style added for Blockquote https://prnt.sc/xle8c4
• Added option for automatically label assign to ticket from workflow.
• All latest version links updated for jquery, backbone and underscore js.

🐛 [Bug Fixes]

• Issue #313: user.service not found exception.
• Issue #317: Exception showing when view agent list.
• Issue #318: getting exception when redirect to ticket view page.
• Issue #319: exception when creating swiftmailer.
• Issue #320: showing error while save email settings.
• Issue #321: display flash message when save branding theme.
• Issue #322: error on console when add new email template.
• Issue #323: getting exception when submitting a reply to ticket.
• Issue #325: getting error when save agent profile.
• Issue #326: ticket quick view icon is not working.
• Issue #327: customer profile image is broken in filter.
• Issue #329: all the apps are visible to agent in search even they don't have privilege to manage.
• Issue #330: Not able to remove assigned group/team from saved replies.
• Issue #331: unnecessary privilege added.
• Issue #332: getting exception when agent update customer profile.
• Issue #334: Email validation failure.
• Issue #337: Asking for ability to set color of all text on homepage..
• Issue #338: EmailService: add text/plain version of the email content.
• Issue #340: assign ticket are not visible to agent in my ticket section.
• Issue #343: saved reply is getting removed from the agent panel.
• Issue #349: duplicate customer routes are visible on search at admin panel.
• Issue #350: CC/BCC user should only receive ticket message in email notification.
• Issue #352: Update jQuery to update to 3.6.0.
• Issue #354: ReCaptcha should be mandatory on member login.
• Issue #356: Last reply option is missing Asset Visibility.
• Issue #357: getting error when view ticket which are fetched from email.
• Issue #360: Agent should not able to manage recaptcha settings.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.12

Release Notes v1.0.12

🚀 [Misc. Updates]

• Added mailbox filtering for ticket so that we will get to know from which mailbox ticket came from.
• Ticket type sort alphabetically.

🐛 [Bug Fixes]

• Issue #304: getting exception when update status in ticket set as workflow condition.
• Issue #301: My ticket's section ticket status are not clickable on agent panel
• Issue #306: Incorrect email headers.
• Issue #299: getting exception when drag & drop image on ticket reply editor box.
• Issue #302: getting error on agent panel when filter ticket by customer name.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.11

Release Notes v1.0.11

🐛 [Bug Fixes]

• Issue #296: translation exception when forwarding ticket thread.
• Issue #297: Getting none encryption error when select none in swiftmailer.
• Issue #298: no tickets.
• Issue #299: 1.0.10 no email to agent & duplicate tickets.
• Issue #300: helpdesk prefix are resetting when update email settings.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.10

Release Notes v1.0.10

🚀 [Misc. Updates]

• Change processing function and removed unnecessary code for speed up.

🐛 [Bug Fixes]

• Issue #290: counts of view more ticket link is wrong when single ticket exist.
• Issue #292: getting exception when apply save reply on ticket.
• Issue #293: Wrong ticket count at agents panel.
• Issue #294: customer is not receiving email when agent reply on customer's ticket.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.9

Release Notes v1.0.9

💉 [Misc. Updates]

• Added Missing translations.

🐛 [Bug Fixes]

• Issue #285: No Ticket counts when login as another administrative account.
• Issue #289: Error when trying to open Email templates.
• Issue #288: Uploading image in branding showing tmp file doesn't exist.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.8

Release Notes v1.0.8

🌈 [Misc. Updates]

#175: Set default article text color equals to black.
#245: Show error page instead of simple text error.
#281: Issue template Added.

🐛 [Bug Fixes]

Issue #280: Error when update mass ticket group or team.
Issue #282: Agent unable to view listed saved replies.
Issue #283: Getting error during ticket assignment to an agent.
Issue #284: Exception occurred when view fetched ticket(When Creted ticket through email and there is no content in message).
Issue #59: Mails not received by forward mail to / CC / BCC users when add into ticket.
Issue #279: Getting exception when redirects customer/agents list from admin panel.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.

Stable Release v1.0.7

Release Notes v1.0.7

🐛 [Bug Fixes]

Issue #277 : Error when ticket is created - mail to customer not sent.
Issue #240 : Super admin name is not showing when set via terminal.

Please refer to CHANGELOG-1.0.md for more information regarding updates included in this release.