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{ | ||
"task_name": "BankingComplaintsClassification", | ||
"task_type": "classification", | ||
"dataset": { | ||
"label_column": "label", | ||
"delimiter": "," | ||
}, | ||
"model": { | ||
"provider": "azure_openai", | ||
"name": "gpt-4o-mini" | ||
}, | ||
"prompt": { | ||
"task_guidelines": "You are an expert at understanding bank customers support complaints and queries.\nYour job is to correctly classify the provided input example into one of the following categories.\nCategories:\n{labels}", | ||
"output_guidelines": "You will answer with just the the correct output label and nothing else.", | ||
"labels": [ | ||
"activate_my_card", | ||
"age_limit", | ||
"apple_pay_or_google_pay", | ||
"atm_support", | ||
"automatic_top_up", | ||
"balance_not_updated_after_bank_transfer", | ||
"balance_not_updated_after_cheque_or_cash_deposit", | ||
"beneficiary_not_allowed", | ||
"cancel_transfer", | ||
"card_about_to_expire", | ||
"card_acceptance", | ||
"card_arrival", | ||
"card_delivery_estimate", | ||
"card_linking", | ||
"card_not_working", | ||
"card_payment_fee_charged", | ||
"card_payment_not_recognised", | ||
"card_payment_wrong_exchange_rate", | ||
"card_swallowed", | ||
"cash_withdrawal_charge", | ||
"cash_withdrawal_not_recognised", | ||
"change_pin", | ||
"compromised_card", | ||
"contactless_not_working", | ||
"country_support", | ||
"declined_card_payment", | ||
"declined_cash_withdrawal", | ||
"declined_transfer", | ||
"direct_debit_payment_not_recognised", | ||
"disposable_card_limits", | ||
"edit_personal_details", | ||
"exchange_charge", | ||
"exchange_rate", | ||
"exchange_via_app", | ||
"extra_charge_on_statement", | ||
"failed_transfer", | ||
"fiat_currency_support", | ||
"get_disposable_virtual_card", | ||
"get_physical_card", | ||
"getting_spare_card", | ||
"getting_virtual_card", | ||
"lost_or_stolen_card", | ||
"lost_or_stolen_phone", | ||
"order_physical_card", | ||
"passcode_forgotten", | ||
"pending_card_payment", | ||
"pending_cash_withdrawal", | ||
"pending_top_up", | ||
"pending_transfer", | ||
"pin_blocked", | ||
"receiving_money", | ||
"Refund_not_showing_up", | ||
"request_refund", | ||
"reverted_card_payment?", | ||
"supported_cards_and_currencies", | ||
"terminate_account", | ||
"top_up_by_bank_transfer_charge", | ||
"top_up_by_card_charge", | ||
"top_up_by_cash_or_cheque", | ||
"top_up_failed", | ||
"top_up_limits", | ||
"top_up_reverted", | ||
"topping_up_by_card", | ||
"transaction_charged_twice", | ||
"transfer_fee_charged", | ||
"transfer_into_account", | ||
"transfer_not_received_by_recipient", | ||
"transfer_timing", | ||
"unable_to_verify_identity", | ||
"verify_my_identity", | ||
"verify_source_of_funds", | ||
"verify_top_up", | ||
"virtual_card_not_working", | ||
"visa_or_mastercard", | ||
"why_verify_identity", | ||
"wrong_amount_of_cash_received", | ||
"wrong_exchange_rate_for_cash_withdrawal" | ||
], | ||
"few_shot_examples": "seed.csv", | ||
"few_shot_selection": "semantic_similarity", | ||
"few_shot_num": 5, | ||
"example_template": "Input: {example}\nOutput: {label}" | ||
} | ||
} |
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