feat(core): add basic ticketing system

ref: #250 #252 #96 #93 #95 #90 #115

app/app/urls.py

@@ -24,7 +24,7 @@
 
 from .views import home
 
-from core.views import history
+from core.views import history, related_ticket
 
 from settings.views import user_settings
 
@@ -50,6 +50,9 @@
     path("history/<str:model_name>/<int:model_pk>", history.View.as_view(), name='_history'),
     re_path(r'^static/(?P<path>.*)$', serve,{'document_root': settings.STATIC_ROOT}),
 
+
+    path('ticket/<str:ticket_type>/<int:ticket_id>/relate/add', related_ticket.Add.as_view(), name="_ticket_related_add"),
+
 ]
 
 

app/core/forms/related_ticket.py

@@ -0,0 +1,37 @@
+from django import forms
+from django.db.models import Q
+
+from app import settings
+
+from core.forms.common import CommonModelForm
+
+from core.models.ticket.ticket import RelatedTickets
+
+
+class RelatedTicketForm(CommonModelForm):
+
+    prefix = 'ticket'
+
+    class Meta:
+        model = RelatedTickets
+        fields = '__all__'
+
+
+    def __init__(self, *args, **kwargs):
+
+        super().__init__(*args, **kwargs)
+
+        self.fields['from_ticket_id'].widget = self.fields['from_ticket_id'].hidden_widget()
+
+
+    def clean(self):
+
+        cleaned_data = super().clean()
+
+        return cleaned_data
+
+    def is_valid(self) -> bool:
+
+        is_valid = super().is_valid()
+
+        return is_valid

app/core/forms/ticket.py

@@ -0,0 +1,139 @@
+from django import forms
+from django.db.models import Q
+
+from app import settings
+
+from core.forms.common import CommonModelForm
+
+from core.models.ticket.ticket import Ticket, RelatedTickets
+
+
+
+class TicketForm(CommonModelForm):
+
+    prefix = 'ticket'
+
+    class Meta:
+        model = Ticket
+        fields = '__all__'
+
+
+    def __init__(self, *args, **kwargs):
+
+        super().__init__(*args, **kwargs)
+
+        self.fields['planned_start_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local', 'format': "%Y-%m-%dT%H:%M"})
+        self.fields['planned_start_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['planned_start_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['planned_finish_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local'})
+        self.fields['planned_finish_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['planned_finish_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['real_start_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local'})
+        self.fields['real_start_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['real_start_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['real_finish_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local'})
+        self.fields['real_finish_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['real_finish_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['description'].widget.attrs = {'style': "height: 800px; width: 900px"}
+
+        self.fields['opened_by'].initial = kwargs['user'].pk
+
+        self.fields['ticket_type'].widget = self.fields['ticket_type'].hidden_widget()
+
+
+        original_fields = self.fields.copy()
+        ticket_type = []
+
+        if kwargs['initial']['type_ticket'] == 'request':
+
+            ticket_type = self.Meta.model.fields_itsm_request
+
+            self.fields['status'].choices = self.Meta.model.TicketStatus.Request
+
+            self.fields['ticket_type'].initial = '1'
+
+        elif kwargs['initial']['type_ticket'] == 'incident':
+
+            ticket_type = self.Meta.model.fields_itsm_incident
+
+            self.fields['status'].choices = self.Meta.model.TicketStatus.Incident
+
+            self.fields['ticket_type'].initial = self.Meta.model.TicketType.INCIDENT
+
+        elif kwargs['initial']['type_ticket'] == 'problem':
+
+            ticket_type = self.Meta.model.fields_itsm_problem
+
+            self.fields['status'].choices = self.Meta.model.TicketStatus.Problem
+
+            self.fields['ticket_type'].initial = self.Meta.model.TicketType.PROBLEM
+
+        elif kwargs['initial']['type_ticket'] == 'change':
+
+            ticket_type = self.Meta.model.fields_itsm_change
+
+            self.fields['status'].choices = self.Meta.model.TicketStatus.Change
+
+            self.fields['ticket_type'].initial = self.Meta.model.TicketType.CHANGE
+
+        elif kwargs['initial']['type_ticket'] == 'issue':
+
+            ticket_type = self.Meta.model.fields_git_issue
+
+            self.fields['status'].choices = self.Meta.model.TicketStatus.Git
+
+            self.fields['ticket_type'].initial = self.Meta.model.TicketType.ISSUE
+
+        elif kwargs['initial']['type_ticket'] == 'merge':
+
+            ticket_type = self.Meta.model.fields_git_merge
+
+            self.fields['status'].choices = self.Meta.model.TicketStatus.Git
+
+            self.fields['ticket_type'].initial = self.Meta.model.TicketType.MERGE_REQUEST
+
+        elif kwargs['initial']['type_ticket'] == 'project_task':
+
+            ticket_type = self.Meta.model.fields_project_task
+
+            self.fields['status'].choices = self.Meta.model.TicketStatus.ProjectTask
+
+            self.fields['ticket_type'].initial = self.Meta.model.TicketType.PROJECT_TASK
+
+
+        if kwargs['user'].is_superuser:
+
+            ticket_type += self.Meta.model.tech_fields
+
+
+        for field in original_fields:
+
+            if field not in ticket_type:
+
+                del self.fields[field]
+
+    def clean(self):
+
+        cleaned_data = super().clean()
+
+        return cleaned_data
+
+    def is_valid(self) -> bool:
+
+        is_valid = super().is_valid()
+
+        return is_valid
+
+
+
+class DetailForm(CommonModelForm):
+
+    prefix = 'ticket'
+
+    class Meta:
+        model = Ticket
+        fields = '__all__'

app/core/forms/ticket_comment.py

@@ -0,0 +1,137 @@
+from django import forms
+from django.db.models import Q
+
+from app import settings
+
+from core.forms.common import CommonModelForm
+
+from core.models.ticket.ticket_comment import TicketComment
+
+
+class CommentForm(CommonModelForm):
+
+    prefix = 'ticket'
+
+    class Meta:
+        model = TicketComment
+        fields = '__all__'
+
+
+    def __init__(self, *args, **kwargs):
+
+        super().__init__(*args, **kwargs)
+
+        self.fields['planned_start_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local', 'format': "%Y-%m-%dT%H:%M"})
+        self.fields['planned_start_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['planned_start_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['planned_finish_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local'})
+        self.fields['planned_finish_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['planned_finish_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['real_start_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local'})
+        self.fields['real_start_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['real_start_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['real_finish_date'].widget = forms.widgets.DateTimeInput(attrs={'type': 'datetime-local'})
+        self.fields['real_finish_date'].input_formats = settings.DATETIME_FORMAT
+        self.fields['real_finish_date'].format="%Y-%m-%dT%H:%M"
+
+        self.fields['body'].widget.attrs = {'style': "height: 800px; width: 900px"}
+
+        self.fields['user'].initial = kwargs['user'].pk
+        self.fields['user'].widget = self.fields['user'].hidden_widget()
+
+        self.fields['ticket'].widget = self.fields['ticket'].hidden_widget()
+
+        if 'qs_comment_type' in kwargs['initial']:
+
+            comment_type = kwargs['initial']['qs_comment_type']
+
+        else:
+
+            comment_type = str(self.instance.get_comment_type_display()).lower()
+
+
+        original_fields = self.fields.copy()
+        comment_fields = []
+
+
+        if (
+            kwargs['initial']['type_ticket'] == 'request'
+                or
+            kwargs['initial']['type_ticket'] == 'incident'
+                or
+            kwargs['initial']['type_ticket'] == 'problem'
+                or
+            kwargs['initial']['type_ticket'] == 'change'
+                or
+            kwargs['initial']['type_ticket'] == 'project_task'
+        ):
+
+            if comment_type == 'task':
+
+                comment_fields = self.Meta.model.fields_itsm_task
+
+                self.fields['comment_type'].initial = self.Meta.model.CommentType.TASK
+
+            elif comment_type == 'comment':
+
+                comment_fields = self.Meta.model.common_itsm_fields
+
+                self.fields['comment_type'].initial = self.Meta.model.CommentType.COMMENT
+
+
+            elif comment_type == 'solution':
+
+                comment_fields = self.Meta.model.common_itsm_fields
+
+                self.fields['comment_type'].initial = self.Meta.model.CommentType.SOLUTION
+
+            elif comment_type == 'notification':
+
+                comment_fields = self.Meta.model.fields_itsm_notification
+
+                self.fields['comment_type'].initial = self.Meta.model.CommentType.NOTIFICATION
+
+        elif kwargs['initial']['type_ticket'] == 'issue':
+
+            comment_fields = self.Meta.model.fields_git_issue
+
+        elif kwargs['initial']['type_ticket'] == 'merge':
+
+            comment_fields = self.Meta.model.fields_git_merge
+
+
+        for field in original_fields:
+
+            if field not in comment_fields:
+
+                del self.fields[field]
+
+    def clean(self):
+
+        cleaned_data = super().clean()
+
+        return cleaned_data
+
+    def is_valid(self) -> bool:
+
+        is_valid = super().is_valid()
+
+        return is_valid
+
+
+
+class DetailForm(CommentForm):
+
+    prefix = 'ticket'
+
+    class Meta:
+        model = TicketComment
+        fields = '__all__'
+
+
+    def __init__(self, *args, **kwargs):
+
+        super().__init__(*args, **kwargs)