Add HRT resume

resume/experience.tex

@@ -17,11 +17,12 @@
     {
       \begin{cvitems} % Description(s) of tasks/responsibilities
       \item {Transform and uplift the reliability and engineering culture of the bank by applying SRE tooling, principles, and practices} 
-      \item {Lead the architecture, design and implementation of a new observability stack built on Grafana, Mimir and Prometheus used bank-wide}
-      \item {Reduce and eliminate toil through custom applications and scripts written in Go}
-      \item {Reduce the lead time to change from weeks to minutes through CI/CD automation with Jenkins, and Octopus Deploy}
-      \item {Mentored and provide leadership to a team of SREs (20+), sharing best practices and driving outcomes through observability tools}
-      \item {Established a culture of data-driven reliability, monitoring, and automation aligned with SRE principles.}
+      \item {Adhere and design to meet stringent security and compliance finance and banking regulations set by regulatory bodies such as APRA (Australia's prudential regulator) including ISO 27001 to ensure customer privacy and data protection laws are followed}
+      \item {Lead the architecture, design and implementation of a new observability stack built on Grafana, Mimir and Prometheus used bank-wide to track SLI/SLOs and reduce MTTR}
+      \item {Reduce and eliminate toil by developing tooling written in Go, optimising operational efficiency}
+      \item {Reduce the lead time to change from weeks to minutes by implementing CI/CD pipleines with Jenkins, and Octopus Deploy}
+      \item {Fostered a high-performance team of over 20 SREs through mentorship, leadership and hiring}
+      \item {Established norms and culture on how ideas and solutions are proposed within SRE through the use of design docs}
       \item {Deliver presentations on strategy to audiences ranging from 100+ to 1,000+ staff including senior leadership and C-level executives}
       \end{cvitems}
     }
@@ -35,11 +36,11 @@
     {Sep. 2021 - Jul. 2022} % Date(s)
     {
       \begin{cvitems} % Description(s) of tasks/responsibilities
-      \item {Incident management, co-ordination and resolution of operational issues across Kubernetes, and AWS (S3, DynamoDB, IAM)}
-        \item {Architecture and design of storage and authentication components in a bespoke Kubernetes operator written in Go to support multi-tenancy}
-        \item {Hiring (interviews, designing the hiring challenge), coaching and staff on professional development}
-        \item {Various DevRel contributions: Conference talks, booth attendance, demo videos }
-        \item {Monitoring, alerting and dashboarding through Grafana, Prometheus, PagerDuty}
+      \item {Incident management, co-ordination and resolution of operational issues of a multi-tenanted SaaS solution built with Kubernetes on AWS EKS}
+      \item {Made key contributions to a bespoke Kubernetes operator written in Go to allow for higher scale and adoption}
+      \item {Designed and architected the storage and authentication layers for the Teleport SaaS solution integrating S3 for stoage and IAM for authentication to ensure high security and efficiency}
+      \item {Various DevRel contributions: Conference talks, booth attendance, demo videos }
+      \item {Implemented and supported comprehensive monitoring, alerting, and dashboarding solutions using Grafana, Prometheus, and PagerDuty for real-time operational insights and incident management}
       \end{cvitems}
     }
 
@@ -91,10 +92,12 @@
     {
       \begin{cvitems} % Description(s) of tasks/responsibilities
         \item {Part of a 24/7 on call rotation for the infrastructure and supporting services for Australia's \#2 ISP (LDAP, DNS, E-Mail, Web Servers)}
-        \item {Design, implementation and operational support for iiNet's DNS infrastructure (PowerDNS) that supported over 1 million active services across Australia}
+        \item {Design and implementation and operational support for iiNet's DNS infrastructure built on PowerDNS that supported over 1 million active services across Australia}
+        \item {Implemented a customer facing Perl solution to facilitate the blocking of spam E-Mails on Cisco Ironport E-Mail security appliances}
         \item {Physical installation, cabling and configuration of servers, and ADSL DSLAMs}
-        \item {Maintain \& document disaster recovery plans, policies and procedures}
-        \item {Incident Response \& Post Mortem reviews}
+        \item {Maintain \& document disaster recovery plans, policies and procedures for DNS, LDAP}
+        \item {Designed and implemented software solution in Perl that faciliates DNS blackholing of websites to protect users against malware and phishing websites}
+        \item {Automate patching and maintainence of fleets of Linux servers through infrastructure provisioning tools such as Puppet, and Ansible}
       \end{cvitems}
     }
 \end{cventries}