Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Create sales-tax-vat.md #393

Merged
merged 1 commit into from
Apr 17, 2024
Merged

Create sales-tax-vat.md #393

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
34 changes: 34 additions & 0 deletions docs/kagi/faq/sales-tax-vat.md
View file
Open in desktop
Original file line number Diff line number Diff line change
@@ -0,0 +1,34 @@
# Sales Tax / VAT FAQ

We have recently implemented changes to our billing process to comply with global tax regulations. This FAQ addresses common questions and concerns regarding these changes.

## Why was I charged more than I was previously?
We are now collecting sales tax / VAT in order to comply with tax laws.

## Why are you collecting sales tax / VAT now?
Due to Kagi's growth, we are now required by law to collect sales tax / VAT in many jurisdictions.

## When will this sales tax / VAT collection start?
- New users: April 11th, 2024.
- Existing users: On the first subscription renewal on/after April 18th, 2024.

## How do you determine what tax percentage to charge me?
We rely on the billing address you provide at the time of your subscription purchase.

## Why does my receipt say the seller is “Kagi by Reach US”?
To efficiently handle the complexity of collecting sales tax globally, we have partnered with [Reach](https://www.withreach.com/) as our Merchant of Record. They act as a reseller of Kagi's services, allowing them to manage sales tax / VAT on our behalf.

## I see a charge in my bank statement from “RCH-KAGI.COM” or “RCH-KAGI”, is that a legitimate charge by Kagi?
Yes, this is how charges made by Reach on behalf of Kagi will show up in your bank statement. You may also see a temporary preauthorization charge of $1 USD or $0 USD. This is simply to confirm the validity of your credit card details and will disappear within a day or two.

## What if where I live there is no tax for digital services?
Then your renewal cost will remain unchanged.

## I’m a tax-exempt entity, can I waive the tax charge?
Please enter your tax ID in the [billing portal](https://kagi.com/billing/portal) and depending on the jurisdiction taxes may be automatically waived going forward.

## Is there a way to view my upcoming invoice?
Yes, please visit the [billing portal](https://kagi.com/billing/portal).

## My billing address is outdated. How can I update it?
Please visit the [billing portal](https://kagi.com/billing/portal).
Loading