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Documentation improvements #11

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2 changes: 1 addition & 1 deletion strategy/agile/sprints.md
Original file line number Diff line number Diff line change
Expand Up @@ -9,7 +9,7 @@ Sprints are repeating fixed length events of a month or less. The pattern of spr

There is no gap between sprints; a new sprint starts immediately after the previous one.

Read the [Taking Farmers to Market sprint schedule in SharePoint (XLSX file)](https://deptagriculture.sharepoint.com/:x:/t/AG-CongestionBusting-DigitalTransformation/EfxbbBUgcLlKkgVqkyODONgBO6jIrRUXMAucackD-npgeg?e=h7dxEz).
For more details, read the Taking Farmers to Market sprint schedule in SharePoint.

[[toc]]

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10 changes: 5 additions & 5 deletions strategy/index.md
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Expand Up @@ -21,7 +21,7 @@ Service transformation is more than digitisation and digitalisation:

- 'Digitisation' is about going from an analogue to digital format (for example, a paper form to a PDF).
- 'Digitalisation' is using technology to change business model and processes.
- 'Service transformation' is about improving people's experiences by building services that meet their needs.
- 'Service transformation' is about improving people's experiences by building services that meet their needs.

Transforming a service means improving the whole experiences for people, not the individual parts. It also requires us to improve the platforms and experience of people in government that support the service.

Expand All @@ -35,15 +35,15 @@ Transforming a service means improving the whole experiences for people, not the

We follow human-centred design. This means we involve the people we are designing for in every stage of the process.

We start with developing empathy for people. We test lots of ideas (hypotheses) with these people to work out what we should build. As we build, we keep testing our service with people to make sure we're building the right thing.
We start with developing empathy for people. We test lots of ideas (hypotheses) with these people to work out what we should build. As we build, we keep testing our service with people to make sure we're building the right thing.

As we release we keep listening to people to work out how to make the service better.

## Design thinking

The design thinking mindset is a way of defining and solving complex problems by taking a human-centred approach.
The design thinking mindset is a way of defining and solving complex problems by taking a human-centred approach.

Think of it as a methodology that helps you to identify and scope problems, understand people, challenge assumptions, and find new ways to solve problems.
Think of it as a methodology that helps you to identify and scope problems, understand people, challenge assumptions, and find new ways to solve problems.

## Agile approaches

Expand All @@ -63,4 +63,4 @@ Agile works for many different things. This includes, policy, education, manufac

Learn about the [benefits and principles of agile delivery](./agile).

Read the [department agile playbook (DOCX 1.456 MB)](https://deptagriculture.sharepoint.com/:w:/r/teams/AG-TradeReformPortfolioNetwork/Shared%20Documents/Portfolio%20reference%20documents/Agile/DRAFT%20Modern%20Ways%20of%20Working%20Agile%20Playbook.docx?d=wc4bc315c191d4a1abdb80dfd30e491b5&csf=1&web=1&e=vcoYCk).
For more info, read the department agile playbook in SharePoint.
4 changes: 2 additions & 2 deletions strategy/team-structure/index.md
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Expand Up @@ -9,7 +9,7 @@ Our delivery teams are grouped in 4 service lines.

'Service lines' are groups of related activities that need to happen for the service to work.

Read the [program organisation chart in SharePoint (PPTX file)](https://deptagriculture.sharepoint.com/:p:/t/AG-CongestionBusting-DigitalTransformation/EYm9GYhhMmNPq812moMGhpUBDVrtuv1MdeBoo5DMPeh2NA?e=mFceXh).
For more info, read the program organisation chart in SharePoint.

### Readiness

Expand Down Expand Up @@ -49,6 +49,6 @@ Intelligence activities:
- data and insights
- supply chain and tractability.

<!--
<!--
![Diagram of the 4 service lines and their responsibilities: readiness, clearance, assurance and intelligence.](/assets/images/service-lines.png "Agricultural export service lines")
-->