Group Members: SASSANIA HIBBERT 1901201 DHANA STEEN 1803365
The University of Technology (UTECH), Jamaica, is the premiere University in Jamaica. One of the outstanding features of UTECH is the efficiency with which students’ Services are dealt with. However, the COVID-19 pandemic has drastically impacted the harmonious relationship the university’s administrative staff has enjoyed with its students. There are now gaps between students’ complaint and queries and their resolution. The university must now contend with numerous complaints from students. To maintain the efficiency in handling student issues for which the university is known, the Students Services Manager wants a complaint and query management system that will be able to capture all student complaints and queries. Upon receipt of a complaint or query, a Student Services Supervisor will assign the complaint or query to a Student Services Advisor to contact the student to rectify the issue remotely. You are to build a TCP/IP socket-based Client / Server architecture application that will facilitate the above scenario. Your client application must send all requests to the server application as only the server application can establish connections to and can communicate with the database. The client application must consist of a GUI. The server application need not have a GUI. However, it may include graphical components to enhance user experience. Your system must capture all data about Students, Student Services Supervisors, Student Services Advisors, Complaints, and Queries System Requirements Authentication:
- Students should be able to log on to the system using their Student ID number and password to gain access to the Dashboard.
- Student Services Supervisors and Student Services Advisors, i.e., Staff, should be able to log on to the system using their Staff ID and password to gain access to the Dashboard. Students: Once logged in, students should be taken to a Dashboard, where they should be able to:
- choose the type of service they would like assistance with, i.e., Complaint or Query; they should also be able to register the nature/category and details of their query or complaint, so that a Student Services Advisor can access it at a later time. Example of Complaint category could be: Missing grades. Be creative in formulating categories for complaints and queries. Do at least 5 of each.
- view all past complaints or queries in a list. For each complaint or query in the list, the last response date and who provided the response, should be shown.
- find and view a specific complaint or query and all its associated responses. Student Services Supervisors: Once logged in to the system, a Student Services Supervisor should be taken to a Dashboard, where they should be able to:
- view a display of services on the dashboard along with the number of resolved and outstanding queries and complaints.
- assign a complaint or query to a Student Service Advisor.
- view all student complaints or queries by category.
- view a particular student complaint or query, and the details relating to that issue. NB** Make your Dashboard interesting. Student Services Advisor: Once logged in to the system, a Student Services Advisor should be taken to a Dashboard, where they should be able to:
- view a list of all complaints or queries they have been assigned.
- view a specific complaint or query and the details of the student it relates to. The students’ details are to include: o Student ID, o Name (first name and last name), o Email address, o Contact number, o Type of issue, and o Details of the issue.
- respond to students’ query and complaints, which the student should be able to view on their Dashboard. Live Chat
- Student Services Advisors should be able to indicate their availability for a live chat session, so that students can initiate a live chat session.
- Student Services Advisors should be able to participate in a live chat session with students, to address their issues.
- Students should be able to initiate a live chat with a Student Services Advisor, to address their issues