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EPIC 6
mukunzidd edited this page Apr 22, 2024
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EPIC 6: Customer Support and Reviews
- As a buyer or vendor, I want to be able to contact customer support for inquiries, issues, and feedback, and track the status of my support requests.
- As a vendor, I want to be able to respond to customer inquiries and manage customer reviews and feedback for my products.
- As an admin, I want to be able to monitor and manage the overall customer support process, including tracking response times, customer satisfaction, and escalating or resolving issues.