DOCS-4446: Add information related to refunds in Shopify document (#3176

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content/integrations/shopify-beta.md

@@ -91,9 +91,49 @@ Payment capture method needs to be set to **Automatically at checkout** in your
 
 ## Refunds
 
-[Full and partial refunds](/docs/refund-payments/) are supported via your MultiSafepay dashboard and backend.  
-You can't refund more than the original amount in your backend.
+[Full and partial refunds](/docs/refund-payments/) are supported via your MultiSafepay dashboard and backend.
 
+<details id="how-to-process-refunds-in-your-shopify-backend">
+<summary>How to process a refund in your backend</summary>
+<br>
+
+1. Sign in to your Shopify backend.
+2. Go to **Orders**.
+3. Select the order you want to refund.
+4. Click on the **Refund** button.
+- Enter the refund amount.
+- Click on the **Refund** button.
+4. A refund request is sent to MultiSafepay. The refund status is updated in your Shopify backend as **pending**.
+5. The refund is processed by MultiSafepay. The refund status is updated in your Shopify backend as **refunded**.
+
+**Notes**
+
+- The refund amount cannot exceed the original transaction amount.
+- Refunds are not processed in real-time. 
+  - The refund status is updated in your Shopify backend as **pending** until the refund is processed by MultiSafepay.
+  - While the refund is **pending** in your Shopify backend, refund will appear as **reserved** in your MultiSafepay account.
+
+</details>
+
+---
+
+## Troubleshooting
+
+### Payment Order ID
+
+<details id="Shopify Troubleshooting">
+<summary>How to troubleshoot Shopify issues</summary>
+<br>
+
+If you experience issues with order statuses, or refund statuses not updating, we will need the payment ID of the original transaction to investigate the issue. 
+
+1. Sign in to your Shopify backend.
+2. Go to **Orders**.
+3. Select the order related to the issue you want to report.
+4. In the timeline, look for the earliest payment event and find the Payment ID.
+5. Include the payment ID when reporting your issue to <a href=\"mailto:[email protected]\">MultiSafepay support</a>.
+
+</details>
 ---
 
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