remind-customers-that-their-order-is-on-the-way.json

{
  "docs": "Do you ship custom items, or do you have a lengthy turnaround time on your orders? Use this task to automatically re-assure customers that their order is in the queue, to be shipped as soon as possible. By default, this task sends an email 10 days (or a number you configure) after the order is paid, as long as the order remains fully paid, unfulfilled, and un-cancelled. Optionally, configure tags to add to the order and/or customer, to be added when the email is sent, and choose whether to only send reminders on weekdays.\n\nUse the variables ORDER_NUMBER and CUSTOMER_FIRST_NAME to insert each of these values into your email subject and body respectively.\n\nNote: When the \"Only send reminders on weekdays\" option is chosen, any emails that would have been sent on a weekend are instead emailed the following Monday.",
  "halt_action_run_sequence_on_error": false,
  "name": "Remind customers that their order is on the way",
  "online_store_javascript": null,
  "options": {
    "number_of_days_to_wait__number_required": "10",
    "only_send_reminders_on_weekdays__boolean": false,
    "email_subject__required": "Don't worry – ORDER_NAME is still coming!",
    "email_body__multiline_required": "Hi CUSTOMER_FIRST_NAME,\n\nThank you for your order! We're writing to let you know that your order is still enqueued, and will be shipped to you as soon as it's ready. :)\n\nJust reply to this email if you have any questions.\n\nThanks,\n{{ shop.name }}",
    "tag_to_add_to_order": null,
    "tag_to_add_to_customer": null
  },
  "order_status_javascript": null,
  "perform_action_runs_in_sequence": false,
  "script": "{% if event.topic == \"shopify/orders/paid\" %}\n  {% if event.preview %}\n    {% assign order = hash %}\n    {% assign order[\"admin_graphql_api_id\"] = \"gid://shopify/Order/1234567890\" %}\n    {% assign order[\"fulfillment_status\"] = nil %}\n  {% endif %}\n\n  {% if order.fulfillment_status == blank or order.fulfillment_status == \"partial\" %}\n    {% assign one_day_in_seconds = 60 | times: 60 | times: 24 %}\n    {% assign days_to_wait = options.number_of_days_to_wait__number_required | default: 10 %}\n    {% assign days_to_wait_in_seconds = days_to_wait | times: one_day_in_seconds %}\n    {% assign run_at = \"now\" | date: \"%s\" | plus: days_to_wait_in_seconds %}\n\n    {% if options.only_send_reminders_on_weekdays__boolean %}\n      {% assign run_at_day = run_at | date: \"%w\" %}\n\n      {% if run_at_day == \"0\" %}{% comment %}-- Sunday --{% endcomment %}\n        {% assign run_at = run_at | plus: one_day_in_seconds %}\n      {% elsif run_at_day == \"6\" %}{% comment %}-- Saturday --{% endcomment %}\n        {% assign run_at = run_at | plus: one_day_in_seconds | plus: one_day_in_seconds %}\n      {% endif %}\n    {% endif %}\n\n    {% action \"event\" %}\n      {\n        \"topic\": \"user/order/customer_reminder\",\n        \"task_id\": {{ task.id | json }},\n        \"run_at\": {{ run_at | json }},\n        \"data\": {\n          \"order_id\": {{ order.admin_graphql_api_id | json }}\n        }\n      }\n    {% endaction %}\n  {% endif %}\n{% elsif event.topic == \"user/order/customer_reminder\" %}\n  {% assign order_id = event.data.order_id %}\n\n  {% capture order_query %}\n    query {\n      order(id: {{ order_id | json }}) {\n        id\n        name\n        email\n        fullyPaid\n        displayFulfillmentStatus\n        cancelledAt\n        customer {\n          id\n          firstName\n        }\n      }\n    }\n  {% endcapture %}\n\n  {% assign order_result = order_query | shopify %}\n\n  {% if event.preview %}\n    {% capture order_result_json %}\n      {\n        \"data\": {\n          \"order\": {\n            \"id\": \"gid://shopify/Order/1234567890\",\n            \"name\": \"#1234\",\n            \"email\": \"charlie.customer@example.com\",\n            \"fullyPaid\": true,\n            \"displayFulfillmentStatus\": \"UNFULFILLED\",\n            \"cancelledAt\": null,\n            \"customer\": {\n              \"id\": \"gid://shopify/Customer/1234567890\",\n              \"firstName\": \"Charlie\"\n            }\n          }\n        }\n      }\n    {% endcapture %}\n\n    {% assign order_result = order_result_json | parse_json %}\n  {% endif %}\n\n  {% assign order = order_result.data.order %}\n\n  {% if order.cancelledAt == blank and order.fullyPaid %}\n    {% if order.displayFulfillmentStatus == \"UNFULFILLED\" or order.displayFulfillmentStatus == \"PARTIALLY_FULFILLED\" %}\n      {% assign customer_first_name = order.customer.firstName | default: \"there\" %}\n      {% assign email_subject = options.email_subject__required | replace: \"ORDER_NAME\", order.name %}\n      {% assign email_body = options.email_body__multiline_required | strip | newline_to_br | replace: \"CUSTOMER_FIRST_NAME\", customer_first_name %}\n\n      {% action \"email\" %}\n        {\n          \"to\": {{ order.email | json }},\n          \"subject\": {{ email_subject | json }},\n          \"body\": {{ email_body | json }},\n          \"reply_to\": {{ shop.customer_email | json }},\n          \"from_display_name\": {{ shop.name | json }}\n        }\n      {% endaction %}\n\n      {% if options.tag_to_add_to_order != blank %}\n        {% action \"shopify\" %}\n          mutation {\n            tagsAdd(\n              id: {{ order.id | json }}\n              tags: {{ options.tag_to_add_to_order | json }}\n            ) {\n              userErrors {\n                field\n                message\n              }\n            }\n          }\n        {% endaction %}\n      {% endif %}\n\n      {% if options.tag_to_add_to_customer != blank %}\n        {% action \"shopify\" %}\n          mutation {\n            tagsAdd(\n              id: {{ order.customer.id | json }}\n              tags: {{ options.tag_to_add_to_customer | json }}\n            ) {\n              userErrors {\n                field\n                message\n              }\n            }\n          }\n        {% endaction %}\n      {% endif %}\n    {% endif %}\n  {% endif %}\n{% endif %}",
  "subscriptions": [
    "shopify/orders/paid",
    "user/order/customer_reminder"
  ],
  "subscriptions_template": "shopify/orders/paid\nuser/order/customer_reminder",
  "tags": [
    "Email",
    "Reminder",
    "Shipping"
  ]
}