diff --git a/process_request/routines.py b/process_request/routines.py
index 1e0bc8d..e4f4731 100644
--- a/process_request/routines.py
+++ b/process_request/routines.py
@@ -102,16 +102,15 @@ def is_submittable(self, item):
         submit = True
         reason = None
         if not any(value for value in item["preferred_instance"].values()):
-            submit = False
-            reason = "This item is currently unavailable for request. It will not be included in request. Reason: Required information about the physical container of this item is not available."
+            reason = "This item may not be available for request, but attempt will be made to include it. Reason: Required information about the physical container of this item is not available."
+        elif  item.get("restrictions_text") and item.get("restrictions_text").strip() == "No restrictions.":
+            reason = None
         elif item["restrictions"] == "closed":
-            submit = False
-            reason = "This item is currently unavailable for request. It will not be included in request. Reason: {}".format(item.get("restrictions_text"))
+            reason = "This item may be restricted; A&SC staff will follow up with you if needed.  Reason: {}".format(item.get("restrictions_text"))
         elif "digital" in item["preferred_instance"]["format"].lower():
-            submit = False
-            reason = "This item is already available online. It will not be included in request."
+            reason = "This item is already available online, but it will be included in request."
         elif item["restrictions"] == "conditional":
-            reason = "This item may be currently unavailable for request. It will be included in request. Reason: {}".format(item.get("restrictions_text"))
+            reason = "This item may be restricted; A&SC staff will follow up with you if needed. Reason: {}".format(item.get("restrictions_text"))
         return submit, reason
 
     def parse_item(self, uri, baseurl):