plugin version

[omar0928]

Is there a way to migrate this plugin to "@twilio/flex-ui" version: "^2.0.0" ??

[johnfischelli]

Hey @omar0928 - This plugin is intentionally not updated to Flex UI v2.0 because in addition to the pure UI upgrade - the orchestration of the chat session is likely different in Flex UI v2.0.

We have a plugin that performs similar features to this one - but written from scratch for Flex UI v2.0 and Twilio Conversations.

https://github.com/twilio-professional-services/flex-conversations-transfer - I recommend you start with this one and see if it will work for your use-case!

[johnfischelli]

Actually @omar0928 - I checked with our team and we do have a Flex UI v2.0 port of this plugin - but it is not in a standalone plugin. However, you can reference it here: https://github.com/twilio-professional-services/flex-project-template/blob/main/plugin-flex-ts-template-v2/src/feature-library/chat-transfer/README.md and it should get you on your way!

[omar0928]

Thank you for answering me @johnfischelli , I have implemented what you sent me but the transfer button does not appear

[johnfischelli]

Hey @omar0928 - which plugin did you choose and are there any relevant console logs in the browser?

[omar0928]

chat transfer I don't get the button to transfer the chats and the console

[josearandi]

I'm also testing the chat transfer feature on the linked repository, but it seems like most of the functionality (like adding the Transfer button to the UI) only works for non-CBM tasks.

Maybe this feature is the one to use for Flex accounts using Conversations?

[omar0928]

I was able to solve it, in the app.config is where the plugins are enabled and that one was disabled