Notifications

[bassigbc]

Is it possible to notify users and admins every status change?
Actually it seems that emails are sent only to Agents.

[dakshhmehta]

What's the use case here? I might be able to help you out.

[bassigbc]

It would be fine if the user that opens the ticket could have updates on it, receiving an email when the ticket:

• is opened
• every status change is made

Actually the user is notified only on comments and status changes that are made by AGENTS, every change made by administrators or users are not sent by email.