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Reader disconnected after 1 hour #867

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amirhosein5858 opened this issue Dec 20, 2024 · 1 comment
Open

Reader disconnected after 1 hour #867

amirhosein5858 opened this issue Dec 20, 2024 · 1 comment

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@amirhosein5858
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Describe the bug
The terminal successfully connected to WisePad 3, but it disconnected after an hour. I attempted to reinitialize it every 45 minutes, but it didn’t resolve the issue. The terminal logs don’t provide any information, but the reader display clears out and appears to be disconnected.

To Reproduce
Steps to reproduce the behavior:

  1. Establish a connection to a WisePad 3 and observe for 1 hour.

Expected behavior
I expect it to continue working, as I couldn't find any resources indicating how to keep it active or mentioning any expiration guidelines. The 1-hour timeout seems more likely related to token expiration or a similar issue.

Stripe Terminal React Native SDK version

  • 0.0.1-beta.13

Smartphone (please complete the following information):

  • Device: Custom device
  • OS: Android
  • Version: 22
@dmatthews-stripe
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Hi @amirhosein5858 we officially support Android API level 26 and above, so we would recommend updating your device to at least the minimum version to take advantage of Stripe Terminal. Please see the following link for further details: https://github.com/stripe/stripe-terminal-react-native

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