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Not able to check out asset #16026

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bstamand opened this issue Jan 6, 2025 · 9 comments
Closed

Not able to check out asset #16026

bstamand opened this issue Jan 6, 2025 · 9 comments

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@bstamand
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bstamand commented Jan 6, 2025

Hello. When I attempt to check out an asset I am getting an "Error: Please check the form below for errors" even though there are no errors. Can someone assist please?

Thank you

@uberbrady
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Do you have a 'required custom field' for that asset that maybe isn't set? If you change a custom field to be required, but it isn't set on a particular asset, you can't save the asset until that field is filled out.

@snipe
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snipe commented Jan 6, 2025

Please fill in the issue template next time, or at least tell us what version you're running. Also enable the debugger and check the session messages to see what it thinks it's missing.

@bstamand
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bstamand commented Jan 7, 2025

Please fill in the issue template next time, or at least tell us what version you're running. Also enable the debugger and check the session messages to see what it thinks it's missing.

Sorry, the template did not appear when I clicked new issue. The version I am running is 7.1.15.

@bstamand
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bstamand commented Jan 7, 2025

Do you have a 'required custom field' for that asset that maybe isn't set? If you change a custom field to be required, but it isn't set on a particular asset, you can't save the asset until that field is filled out.

Hey there. We do not have any required field on this asset. I have been able to check these items out with no issue up until recently. Not sure what has changed.

@snipe
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snipe commented Jan 16, 2025

@bstamand - Can you enable the debug bar and then tell me what you see in the Session tab down at the bottom in the errors section. It should look something like this:

Image

https://snipe-it.readme.io/docs/advanced-debugging

Snipe-IT Documentation
Snipe-IT ships with the Laravel Debugbar, an amazing piece of software that lets you introspect much further into the framework and application to troubleshoot issues that may be a little harder to track down. To enable the debugbar, set the following in your .env file, and clear your config cache: ...

@bstamand
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bstamand commented Jan 16, 2025

@bstamand - Can you enable the debug bar and then tell me what you see in the Session tab down at the bottom in the errors section. It should look something like this:
Image

https://snipe-it.readme.io/docs/advanced-debugging

Snipe-IT Documentation**Advanced Debugging**Snipe-IT ships with the Laravel Debugbar, an amazing piece of software that lets you introspect much further into the framework and application to troubleshoot issues that may be a little harder to track down. To enable the debugbar, set the following in your .env file, and clear your config cache: ...

Hello. Thank you. Sure thing. Here is the result:

Image

Snipe-IT Documentation
Snipe-IT ships with the Laravel Debugbar, an amazing piece of software that lets you introspect much further into the framework and application to troubleshoot issues that may be a little harder to track down. To enable the debugbar, set the following in your .env file, and clear your config cache: ...

@snipe
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snipe commented Jan 16, 2025

Can you try upgrading to latest on master? Pretty sure we fixed this a while back

@bstamand
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Can you try upgrading to latest on master? Pretty sure we fixed this a while back

That worked! Thank you!

@snipe
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snipe commented Jan 16, 2025

Glad to hear you're all sorted! In the future, if you've resolved your issue, please try to remember to close your ticket - it helps us out a lot. (We have to manage a lot of tickets.)

tenant-tyvm

@snipe snipe closed this as completed Jan 16, 2025
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