Muting "hiccups"

[sparkplug0025]

When we press the button mute, to mute yourself, we noticed that other participants' incoming audio streams stop for a moment and then restart, but are quieter.

Then, when unmuting yourself, they again stop for a moment (like a hiccup) and then restart at normal volume.

It does not happen al the time.

[danieleds]

@sparkplug0025 when this did happen, were you always on the same os/browser configuration? If so, could you share more details about os and browser version?

If this happens again, it would also be useful for us to know the room_session_id for the room session in which this happened.

[brandonfancher]

Hi @danieleds. I was able to reproduce this today during our standup in room_session_id f8186b7e-755c-40b8-bd58-724aa352d089. I can pretty much reproduce this issue at will.

OS: macOS 12.1
Browser: Brave Version 1.37.109 Chromium: 100.0.4896.60 (Official Build) (x86_64)

[danieleds]

Thanks @brandonfancher!

If you can still reproduce this at will, would it be possible for you to also provide an audio/video recording of the room? The recording should be performed from the sdk using the recording api.

const rec = await roomSession.startRecording()

// after the issue occurs
await rec.stop()

We'll need the recording id and the associated room session id

[brandonfancher]

Hi @danieleds. I'll try to get a recording for you (along with room session info) early next week.

Thanks!

[danieleds]

Hi @brandonfancher. Is this issue still occurring?