New-CWMTicket.md

New-CWMTicket

SYNOPSIS

This function will create a new ticket.

SYNTAX

New-CWMTicket [[-id] <Int32>] [-summary] <String> [[-recordType] <Object>] [[-board] <Object>] [[-status] <Object>] [[-project] <Object>] [[-phase] <Object>] [[-wbsCode] <String>] [-company] <Object> [[-site] <Object>] [[-siteName] <String>] [[-addressLine1] <String>] [[-addressLine2] <String>] [[-city] <String>] [[-stateIdentifier] <String>] [[-zip] <String>] [[-country] <Object>] [[-contact] <Object>] [[-contactName] <String>] [[-contactPhoneNumber] <String>] [[-contactPhoneExtension] 

<String>] [[-contactEmailAddress] <String>] [[-type] <Object>] [[-subType] <Object>] [[-item] <Object>] [[-team] <Object>] [[-owner] <Object>] [[-priority] <Object>] [[-serviceLocation] <Object>] [[-source] <Object>] [[-requiredDate] <String>] [[-budgetHours] <Decimal>] [[-opportunity] <Object>] [[-agreement] <Object>] [[-severity] <Int32>] [[-impact] <Int32>] [[-externalXRef] <String>] [[-poNumber] <String>] [[-knowledgeBaseCategoryId] <Int32>] [[-knowledgeBaseSubCategoryId] <Int32>] 

[[-allowAllClientsPortalView] <Boolean>] [[-customerUpdatedFlag] <Boolean>] [[-automaticEmailContactFlag] <Boolean>] [[-automaticEmailResourceFlag] <Boolean>] [[-automaticEmailCcFlag] <Boolean>] [[-automaticEmailCc] <String>] [[-initialDescription] <String>] [[-initialInternalAnalysis] <String>] [[-initialResolution] <String>] [[-contactEmailLookup] <String>] [[-processNotifications] <Boolean>] [[-skipCallback] <Boolean>] [[-closedDate] <String>] [[-closedBy] <String>] [[-closedFlag] 

<Boolean>] [[-dateEntered] <String>] [[-enteredBy] <String>] [[-actualHours] <Decimal>] [[-approved] <Boolean>] [[-subBillingMethod] <Object>] [[-subBillingAmount] <Decimal>] [[-subDateAccepted] <String>] [[-dateResolved] <String>] [[-dateResplan] <String>] [[-dateResponded] <String>] [[-resolveMinutes] <Int32>] [[-resPlanMinutes] <Int32>] [[-respondMinutes] <Int32>] [[-isInSla] <Boolean>] [[-knowledgeBaseLinkId] <Int32>] [[-resources] <String>] [[-parentTicketId] <Int32>] [[-hasChildTicket] 

<Boolean>] [[-knowledgeBaseLinkType] <Object>] [[-billTime] <Object>] [[-billExpenses] <Object>] [[-billProducts] <Object>] [[-predecessorType] <Object>] [[-predecessorId] <Int32>] [[-predecessorClosedFlag] <Boolean>] [[-lagDays] <Int32>] [[-lagNonworkingDaysFlag] <Boolean>] [[-estimatedStartDate] <String>] [[-duration] <Int32>] [[-locationId] <Int32>] [[-businessUnitId] <Int32>] [[-mobileGuid] <Guid>] [[-sla] <Object>] [[-currency] <Object>] [[-_info] <Object>] [[-customFields] <Object>] 

[<CommonParameters>]

PARAMETERS

-id <Int32>

Required                    false
Position                    1
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-summary <String>

Required                    true
Position                    2
Default value
Accept pipeline input       false
Accept wildcard characters  false

-recordType <Object>

Required                    false
Position                    3
Default value
Accept pipeline input       false
Accept wildcard characters  false

-board <Object>

Required                    false
Position                    4
Default value
Accept pipeline input       false
Accept wildcard characters  false

-status <Object>

Required                    false
Position                    5
Default value
Accept pipeline input       false
Accept wildcard characters  false

-project <Object>

Required                    false
Position                    6
Default value
Accept pipeline input       false
Accept wildcard characters  false

-phase <Object>

Required                    false
Position                    7
Default value
Accept pipeline input       false
Accept wildcard characters  false

-wbsCode <String>

Required                    false
Position                    8
Default value
Accept pipeline input       false
Accept wildcard characters  false

-company <Object>

Required                    true
Position                    9
Default value
Accept pipeline input       false
Accept wildcard characters  false

-site <Object>

Required                    false
Position                    10
Default value
Accept pipeline input       false
Accept wildcard characters  false

-siteName <String>

Required                    false
Position                    11
Default value
Accept pipeline input       false
Accept wildcard characters  false

-addressLine1 <String>

Required                    false
Position                    12
Default value
Accept pipeline input       false
Accept wildcard characters  false

-addressLine2 <String>

Required                    false
Position                    13
Default value
Accept pipeline input       false
Accept wildcard characters  false

-city <String>

Required                    false
Position                    14
Default value
Accept pipeline input       false
Accept wildcard characters  false

-stateIdentifier <String>

Required                    false
Position                    15
Default value
Accept pipeline input       false
Accept wildcard characters  false

-zip <String>

Required                    false
Position                    16
Default value
Accept pipeline input       false
Accept wildcard characters  false

-country <Object>

Required                    false
Position                    17
Default value
Accept pipeline input       false
Accept wildcard characters  false

-contact <Object>

Required                    false
Position                    18
Default value
Accept pipeline input       false
Accept wildcard characters  false

-contactName <String>

Required                    false
Position                    19
Default value
Accept pipeline input       false
Accept wildcard characters  false

-contactPhoneNumber <String>

Required                    false
Position                    20
Default value
Accept pipeline input       false
Accept wildcard characters  false

-contactPhoneExtension <String>

Required                    false
Position                    21
Default value
Accept pipeline input       false
Accept wildcard characters  false

-contactEmailAddress <String>

Required                    false
Position                    22
Default value
Accept pipeline input       false
Accept wildcard characters  false

-type <Object>

Required                    false
Position                    23
Default value
Accept pipeline input       false
Accept wildcard characters  false

-subType <Object>

Required                    false
Position                    24
Default value
Accept pipeline input       false
Accept wildcard characters  false

-item <Object>

Required                    false
Position                    25
Default value
Accept pipeline input       false
Accept wildcard characters  false

-team <Object>

Required                    false
Position                    26
Default value
Accept pipeline input       false
Accept wildcard characters  false

-owner <Object>

Required                    false
Position                    27
Default value
Accept pipeline input       false
Accept wildcard characters  false

-priority <Object>

Required                    false
Position                    28
Default value
Accept pipeline input       false
Accept wildcard characters  false

-serviceLocation <Object>

Required                    false
Position                    29
Default value
Accept pipeline input       false
Accept wildcard characters  false

-source <Object>

Required                    false
Position                    30
Default value
Accept pipeline input       false
Accept wildcard characters  false

-requiredDate <String>

Required                    false
Position                    31
Default value
Accept pipeline input       false
Accept wildcard characters  false

-budgetHours <Decimal>

Required                    false
Position                    32
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-opportunity <Object>

Required                    false
Position                    33
Default value
Accept pipeline input       false
Accept wildcard characters  false

-agreement <Object>

Required                    false
Position                    34
Default value
Accept pipeline input       false
Accept wildcard characters  false

-severity <Int32>

Required                    false
Position                    35
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-impact <Int32>

Required                    false
Position                    36
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-externalXRef <String>

Required                    false
Position                    37
Default value
Accept pipeline input       false
Accept wildcard characters  false

-poNumber <String>

Required                    false
Position                    38
Default value
Accept pipeline input       false
Accept wildcard characters  false

-knowledgeBaseCategoryId <Int32>

Required                    false
Position                    39
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-knowledgeBaseSubCategoryId <Int32>

Required                    false
Position                    40
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-allowAllClientsPortalView <Boolean>

Required                    false
Position                    41
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-customerUpdatedFlag <Boolean>

Required                    false
Position                    42
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-automaticEmailContactFlag <Boolean>

Required                    false
Position                    43
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-automaticEmailResourceFlag <Boolean>

Required                    false
Position                    44
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-automaticEmailCcFlag <Boolean>

Required                    false
Position                    45
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-automaticEmailCc <String>

Required                    false
Position                    46
Default value
Accept pipeline input       false
Accept wildcard characters  false

-initialDescription <String>

Required                    false
Position                    47
Default value
Accept pipeline input       false
Accept wildcard characters  false

-initialInternalAnalysis <String>

Required                    false
Position                    48
Default value
Accept pipeline input       false
Accept wildcard characters  false

-initialResolution <String>

Required                    false
Position                    49
Default value
Accept pipeline input       false
Accept wildcard characters  false

-contactEmailLookup <String>

Required                    false
Position                    50
Default value
Accept pipeline input       false
Accept wildcard characters  false

-processNotifications <Boolean>

Required                    false
Position                    51
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-skipCallback <Boolean>

Required                    false
Position                    52
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-closedDate <String>

Required                    false
Position                    53
Default value
Accept pipeline input       false
Accept wildcard characters  false

-closedBy <String>

Required                    false
Position                    54
Default value
Accept pipeline input       false
Accept wildcard characters  false

-closedFlag <Boolean>

Required                    false
Position                    55
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-dateEntered <String>

Required                    false
Position                    56
Default value
Accept pipeline input       false
Accept wildcard characters  false

-enteredBy <String>

Required                    false
Position                    57
Default value
Accept pipeline input       false
Accept wildcard characters  false

-actualHours <Decimal>

Required                    false
Position                    58
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-approved <Boolean>

Required                    false
Position                    59
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-subBillingMethod <Object>

Required                    false
Position                    60
Default value
Accept pipeline input       false
Accept wildcard characters  false

-subBillingAmount <Decimal>

Required                    false
Position                    61
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-subDateAccepted <String>

Required                    false
Position                    62
Default value
Accept pipeline input       false
Accept wildcard characters  false

-dateResolved <String>

Required                    false
Position                    63
Default value
Accept pipeline input       false
Accept wildcard characters  false

-dateResplan <String>

Required                    false
Position                    64
Default value
Accept pipeline input       false
Accept wildcard characters  false

-dateResponded <String>

Required                    false
Position                    65
Default value
Accept pipeline input       false
Accept wildcard characters  false

-resolveMinutes <Int32>

Required                    false
Position                    66
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-resPlanMinutes <Int32>

Required                    false
Position                    67
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-respondMinutes <Int32>

Required                    false
Position                    68
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-isInSla <Boolean>

Required                    false
Position                    69
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-knowledgeBaseLinkId <Int32>

Required                    false
Position                    70
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-resources <String>

Required                    false
Position                    71
Default value
Accept pipeline input       false
Accept wildcard characters  false

-parentTicketId <Int32>

Required                    false
Position                    72
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-hasChildTicket <Boolean>

Required                    false
Position                    73
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-knowledgeBaseLinkType <Object>

Required                    false
Position                    74
Default value
Accept pipeline input       false
Accept wildcard characters  false

-billTime <Object>

Required                    false
Position                    75
Default value
Accept pipeline input       false
Accept wildcard characters  false

-billExpenses <Object>

Required                    false
Position                    76
Default value
Accept pipeline input       false
Accept wildcard characters  false

-billProducts <Object>

Required                    false
Position                    77
Default value
Accept pipeline input       false
Accept wildcard characters  false

-predecessorType <Object>

Required                    false
Position                    78
Default value
Accept pipeline input       false
Accept wildcard characters  false

-predecessorId <Int32>

Required                    false
Position                    79
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-predecessorClosedFlag <Boolean>

Required                    false
Position                    80
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-lagDays <Int32>

Required                    false
Position                    81
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-lagNonworkingDaysFlag <Boolean>

Required                    false
Position                    82
Default value                False
Accept pipeline input       false
Accept wildcard characters  false

-estimatedStartDate <String>

Required                    false
Position                    83
Default value
Accept pipeline input       false
Accept wildcard characters  false

-duration <Int32>

Required                    false
Position                    84
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-locationId <Int32>

Required                    false
Position                    85
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-businessUnitId <Int32>

Required                    false
Position                    86
Default value                0
Accept pipeline input       false
Accept wildcard characters  false

-mobileGuid <Guid>

Required                    false
Position                    87
Default value
Accept pipeline input       false
Accept wildcard characters  false

-sla <Object>

Required                    false
Position                    88
Default value
Accept pipeline input       false
Accept wildcard characters  false

-currency <Object>

Required                    false
Position                    89
Default value
Accept pipeline input       false
Accept wildcard characters  false

-_info <Object>

Required                    false
Position                    90
Default value
Accept pipeline input       false
Accept wildcard characters  false

-customFields <Object>

Required                    false
Position                    91
Default value
Accept pipeline input       false
Accept wildcard characters  false

EXAMPLES

EXAMPLE 1

PS C:\>$Ticket = @{

'identifier' = $Product.offerName
    'description' = $Product.offerName
    'subcategory' = @{id = 152}
    'type' = @{id = 47}
    'customerDescription' = $Product.offerName
    'cost' = $Product.unitPrice
    'price' = $Price
    'manufacturerPartNumber' = $Product.offerName
    'manufacturer' = $Manufacturer
    'productClass' = 'Agreement'
    'taxableFlag' = $true
}
New-CWMTicket @Ticket

NOTES

Author: Chris Taylor

Date: 8/22/2018

LINKS

http://labtechconsulting.com

https://developer.connectwise.com/manage/rest?a=Service&e=Tickets&o=CREATE