Mandatory field on ticket solving

[ulpanchik]

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GLPI Version

10.0.15

Plugin version

1.21.18

Bug description

I created additional field in tickets, added override by status in settings (to make it mandatory for ticket status Solved) but it doesn't work when I solve the ticket using "Add a solution" button

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Steps To reproduce

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[stonebuzz]

Hi @ulpanchik

The form for adding a solution is not linked to the ticket form. As a result, the status constraint does not apply here. In fact, these two forms are distinct, each having its own container and its own constraints (because depending of differetns GLPI object (Ticket / ITILSOlution).

If the aim is to make this field mandatory when resolving a ticket via the ‘Add a solution’ button, we would need to add this field to the ‘ITIL Solution’ object and make it mandatory at this level. Unfortunately, as things stand, this is a technical constraint that cannot be easily circumvented.