Being transparent about the reasons no one is using your product

[semioticrobotic]

Opensource.com editor @jehb notes this rather interesting post from website user experience monitoring company HotJar.

Says @jehb:

It's basically a radically honest story about their own internal analysis about why people stop using their product. But what's interesting to me isn't the story itself, it's that they decided to share it. And not only did they decide to share it, as you might gather from the long-ish URL, they're putting advertising money into sharing a blog post about why people leave their product. Talk about transparency!

Noting this here in case anyone wants to investigate or follow up.