diff --git a/signup-ui/public/locales/en.json b/signup-ui/public/locales/en.json
index bf4eb82b..2e285463 100644
--- a/signup-ui/public/locales/en.json
+++ b/signup-ui/public/locales/en.json
@@ -121,9 +121,9 @@
     "not_registered": "Not Registered",
     "reset_pwd_failed": "Reset Password Failed",
     "identifier_already_registered": "Identifier already registered",
-    "identifier_not_found": "Identifier not found",
-    "invalid_kba_challenge": "Invalid Fullname challenge",
-    "kba_challenge_not_found": "Fullname challenge not found",
+    "identifier_not_found": "Invalid number or name. Please enter a registered mobile number and full name.",
+    "invalid_kba_challenge": "Invalid number or name. Please enter a registered mobile number and full name.",
+    "kba_challenge_not_found": "Invalid number or name. Please enter a registered mobile number and full name.",
     "identity_inactive": "Identifier inactive",
     "fetch_identity_failed": "Fetch Identifier Failed",
     "challenge_format_and_type_mismatch": "Challenge format and type mismatch",
diff --git a/signup-ui/public/locales/km.json b/signup-ui/public/locales/km.json
index a0a4d10b..efac5a54 100644
--- a/signup-ui/public/locales/km.json
+++ b/signup-ui/public/locales/km.json
@@ -121,12 +121,12 @@
     "not_registered": "មិនបានចុះឈ្មោះ",
     "reset_pwd_failed": "ការកំណត់ពាក្យសម្ងាត់ឡើងវិញបានបរាជ័យ",
     "identifier_already_registered": "អត្តសញ្ញាណបានចុះឈ្មោះរួចហើយ",
-    "identifier_not_found": "រកមិនឃើញអត្តសញ្ញាណ",
-    "invalid_kba_challenge": "ឈ្មោះមិនត្រឹមត្រូវ",
-    "kba_challenge_not_found": "រកមិនឃើញឈ្មោះ",
+    "identifier_not_found": "លេខទូរស័ព្ទ ឬឈ្មោះមិនត្រឹមត្រូវ។ សូមបញ្ចូលលេខទូរស័ព្ទនិងឈ្មោះដែលបានចុះឈ្មោះ។",
+    "invalid_kba_challenge": "លេខទូរស័ព្ទ ឬឈ្មោះមិនត្រឹមត្រូវ។ សូមបញ្ចូលលេខទូរស័ព្ទនិងឈ្មោះដែលបានចុះឈ្មោះ។",
+    "kba_challenge_not_found": "លេខទូរស័ព្ទ ឬឈ្មោះមិនត្រឹមត្រូវ។ សូមបញ្ចូលលេខទូរស័ព្ទនិងឈ្មោះដែលបានចុះឈ្មោះ។",
     "identity_inactive": "អត្តសញ្ញាណអសកម្ម",
     "fetch_identity_failed": "ទាញ​យក​លេខ​សម្គាល់​បាន​បរាជ័យ",
-    "challenge_format_and_type_mismatch": "ទម្រង់និងប្រភេទមិនត្រូវគ្នា",
+    "challenge_format_and_type_mismatch": "លេខទូរស័ព្ទ ឬឈ្មោះមិនត្រឹមត្រូវ។ សូមបញ្ចូលលេខទូរស័ព្ទនិងឈ្មោះដែលបានចុះឈ្មោះ។",
     "knowledgebase_mismatch": "លេខទូរស័ព្ទ ឬឈ្មោះមិនត្រឹមត្រូវ។ សូមបញ្ចូលលេខទូរស័ព្ទនិងឈ្មោះដែលបានចុះឈ្មោះ។",
     "IDR-IDC-001": "រកមិនឃើញតម្លៃដែលបានបញ្ចូល",
     "IDR-IDC-002": "តម្លៃដែលបានបញ្ចូលមិនត្រឹមត្រូវ",
diff --git a/signup-ui/src/pages/ResetPasswordPage/Otp/Otp.tsx b/signup-ui/src/pages/ResetPasswordPage/Otp/Otp.tsx
index 480120d1..d3639b7f 100644
--- a/signup-ui/src/pages/ResetPasswordPage/Otp/Otp.tsx
+++ b/signup-ui/src/pages/ResetPasswordPage/Otp/Otp.tsx
@@ -32,6 +32,7 @@ import {
   ResetPasswordForm,
   SettingsDto,
   VerifyChallengeRequestDto,
+  ResetPasswordPossibleInvalid,
 } from "~typings/types";
 
 import { resetPasswordFormDefaultValues } from "../ResetPasswordPage";
@@ -203,7 +204,7 @@ export const Otp = ({ methods, settings }: OtpProps) => {
           onSuccess: ({ errors }) => {
             if (errors.length > 0) {
               if (
-                ["invalid_transaction", "knowledgebase_mismatch"].includes(
+                ["invalid_transaction", ...ResetPasswordPossibleInvalid].includes(
                   errors[0].errorCode
                 )
               ) {
diff --git a/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPage.tsx b/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPage.tsx
index ff6345d1..a276e496 100644
--- a/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPage.tsx
+++ b/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPage.tsx
@@ -14,7 +14,7 @@ import {
   validatePassword,
   validateUsername,
 } from "~pages/shared/validation";
-import { ResetPasswordForm, SettingsDto } from "~typings/types";
+import { ResetPasswordForm, ResetPasswordPossibleInvalid, SettingsDto } from "~typings/types";
 
 import Otp from "./Otp";
 import ResetPassword from "./ResetPassword";
@@ -108,7 +108,7 @@ export const ResetPasswordPage = ({ settings }: ResetPasswordPageProps) => {
     if (
       step === ResetPasswordStep.ResetPasswordConfirmation ||
       (criticalError &&
-        ["invalid_transaction", "knowledgebase_mismatch"].includes(
+        ["invalid_transaction", ...ResetPasswordPossibleInvalid].includes(
           criticalError.errorCode
         ))
     )
@@ -149,7 +149,7 @@ export const ResetPasswordPage = ({ settings }: ResetPasswordPageProps) => {
   return (
     <>
       {criticalError &&
-        ["invalid_transaction", "knowledgebase_mismatch"].includes(
+        ["invalid_transaction", ...ResetPasswordPossibleInvalid].includes(
           criticalError.errorCode
         ) && <ResetPasswordPopover />}
       <Form {...methods}>
diff --git a/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPopover.tsx b/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPopover.tsx
index bbdb3436..c6f32bc5 100644
--- a/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPopover.tsx
+++ b/signup-ui/src/pages/ResetPasswordPage/ResetPasswordPopover.tsx
@@ -1,6 +1,6 @@
 import { useCallback } from "react";
 import { useTranslation } from "react-i18next";
-import { useLocation } from "react-router-dom";
+import { useNavigate, useLocation } from "react-router-dom";
 
 import { ReactComponent as FailedIconSvg } from "~assets/svg/failed-icon.svg";
 import { RESET_PASSWORD } from "~constants/routes";
@@ -20,9 +20,11 @@ import {
   criticalErrorSelector,
   useResetPasswordStore,
 } from "./useResetPasswordStore";
+import { ResetPasswordPossibleInvalid } from "~typings/types";
 
 export const ResetPasswordPopover = () => {
   const { t } = useTranslation();
+  const navigate = useNavigate();
   const { data: settings } = useSettings();
 
   const { criticalError } = useResetPasswordStore(
@@ -37,11 +39,16 @@ export const ResetPasswordPopover = () => {
 
   const handleAction = (e: any) => {
     e.preventDefault();
-    window.location.href = getSignInRedirectURL(
-      settings?.response.configs["signin.redirect-url"],
-      fromSignInHash,
-      RESET_PASSWORD
-    );
+    if(ResetPasswordPossibleInvalid.includes(criticalError?.errorCode!!)) {
+      navigate(0)
+    } else {
+      window.location.href = getSignInRedirectURL(
+        settings?.response.configs["signin.redirect-url"],
+        fromSignInHash,
+        RESET_PASSWORD
+      );
+    }
+
   };
 
   return (
@@ -51,7 +58,7 @@ export const ResetPasswordPopover = () => {
           <AlertDialogTitle className="flex flex-col items-center justify-center gap-y-4">
             <>
               <FailedIconSvg />
-              {["knowledgebase_mismatch"].includes(criticalError?.errorCode!!) ? t("invalid") : t("error")}
+              {ResetPasswordPossibleInvalid.includes(criticalError?.errorCode!!) ? t("invalid") : t("error")}
             </>
           </AlertDialogTitle>
           <AlertDialogDescription className="break-all text-center text-muted-dark-gray">
@@ -63,7 +70,7 @@ export const ResetPasswordPopover = () => {
             onClick={handleAction}
             className="w-full bg-primary"
           >
-            {["knowledgebase_mismatch"].includes(criticalError?.errorCode!!) ? t("retry") : t("okay")}
+            {ResetPasswordPossibleInvalid.includes(criticalError?.errorCode!!) ? t("retry") : t("okay")}
           </AlertDialogAction>
         </AlertDialogFooter>
       </AlertDialogContent>
diff --git a/signup-ui/src/typings/types.ts b/signup-ui/src/typings/types.ts
index bac84afc..e8530d9d 100644
--- a/signup-ui/src/typings/types.ts
+++ b/signup-ui/src/typings/types.ts
@@ -48,6 +48,14 @@ const RegisterStatusPossibleErrors = [
 export type RegisterStatusErrors =
   (typeof RegisterStatusPossibleErrors)[number];
 
+export const ResetPasswordPossibleInvalid = [
+  "knowledgebase_mismatch",
+  "identifier_not_found",
+  "invalid_kba_challenge",
+  "challenge_format_and_type_mismatch",
+  "kba_challenge_not_found"
+];
+
 const ResetPasswordPossibleErrors = [
   "invalid_transaction",
   "not_registered",
@@ -56,6 +64,10 @@ const ResetPasswordPossibleErrors = [
   "invalid_request",
   "reset_pwd_failed",
   "knowledgebase_mismatch",
+  "identifier_not_found",
+  "invalid_kba_challenge",
+  "challenge_format_and_type_mismatch",
+  "kba_challenge_not_found",
 ] as const;
 
 export type ResetPasswordErrors = (typeof ResetPasswordPossibleErrors)[number];