Not receiving reminders

[adamleerosenfeld]

Hi,

This is a support request.

(I am not a developer, just a user.)

I set reminders to keep in touch with my contacts.

I rely on them.

But I'm not getting any of the reminders.

Any idea why that is?

Thanks,

Adam

[JonTheNiceGuy]

This is because you need to have some process that sends the reminders. If you're using the docker-compose file, add a stanza similar to the one below, but with your details in, to add a Cron container:

cron:
    image: monica:fpm
    restart: always
    command: cron.sh
    depends_on:
      - db
    environment: <as per main app container>
    volumes: <as per main app container>

[adamleerosenfeld]

Thanks for the reply! I'm just a user, not a programmer. The fix you suggested is lost on me :-( Any other way to get this fixed? I run Monica in my browser. Thanks, Adam

…

On Sat, Nov 27, 2021 at 10:21 PM JonTheNiceGuy ***@***.***> wrote: This is because you need to have some process that sends the reminders. If you're using the docker-compose file, add a stanza similar to the one below, but with your details in, to add a Cron container: cron: image: monica:fpm restart: always command: cron.sh depends_on: - db environment: <as per main app container> volumes: <as per main app container> — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#5681 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNG5AKZCA3YL2U5XYXDRS3UOE4U7ANCNFSM5HLHPELQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[JonTheNiceGuy]

Hi @adamleerosenfeld are you running the Monica server yourself, is a friend or similar running it for you, are you using the paid service from monicahq.com (or similar), or are you doing something different?

Essentially, if you're hosting it yourself, you'd need to let me know how you set it up. If someone else is hosting it for you, then they need to look at the notes I put above. If it's a paid service, then you'll need to contact their support team. Something else? Um, drop a note in to give me more details :)

[adamleerosenfeld]

Thanks, I'm using the service from monicahq.com. I reached out on github because I got no reply from Monica support :-(

…

On Fri, Dec 3, 2021 at 11:28 AM JonTheNiceGuy ***@***.***> wrote: Hi @adamleerosenfeld <https://github.com/adamleerosenfeld> are you running the Monica server yourself, is a friend or similar running it for you, are you using the paid service from monicahq.com (or similar), or are you doing something different? Essentially, if you're hosting it yourself, you'd need to let me know how you set it up. If someone else is hosting it for you, then they need to look at the notes I put above. If it's a paid service, then you'll need to contact their support team. Something else? Um, drop a note in to give me more details :) — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#5681 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNG5AKBG76UDN62Y3UWWPDUPCEUDANCNFSM5HLHPELQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[b3nd1k]

You're not alone, I'm not receiving any email notifications on my self hosted instance either. I have tested email using: php artisan monica:test-email and that works, but besides that I get no emails.

I've tried adding CRON_LEGACY=true as a docker variable, as I've seen someone else have had luck with it , but it did not resolve my issue.

[Tabularasah]

Notifications also not working here on a self-hosted instance. Email is working but Monica is not sending out reminders or notifications for keeping in contact.

[sasimpson]

I am having a similar issue with reminders. The dashboard will not update unless i go into a contact and save the contact again. Once i do that, they show up in the dashboard. Self hosted, docker-compose.

edit - i added the cron entry above to my docker-compose config and there is no update to the reminders table when it runs. only when i edit a contact (not actually edit it) and save. then there is an entry created in the reminders table.

[b3nd1k]

It's been a few more months since my last post and email reminders are still not working. The email service is working and I do get password reset emails, just not email reminders. Seems like this is an issue that the developers need to address.

[hwrdtm]

+1 having issues too

[luca-sambuca]

+1 same here...

[starlord998]

Has anyone found a solution to receiving email reminders? I am running Monica in a docker container?

[JonTheNiceGuy]

@starlord998 If you're using Docker Compose to start your container, then I've got a stanza (from up there) you can add which will solve it.

cron:
    image: monica:fpm
    restart: always
    command: cron.sh
    depends_on:
      - db
    environment: <as per main app container>
    volumes: <as per main app container>

If you're just running docker commands on your CLI, then you'll need to run something like:

docker run --restart=always monica:fpm cron.sh

I've not included any --env/-e or --volume/-v switches, because that will depend on what you've already got configured. I also can't see how to have a "depends on" statement in the docker run cli switches.

[luca-sambuca]

For me, setting "APP_ENV=production" in the .env file did the trick.

[Ian2020]

I am also selfhosting and despite running the cron jobs and the other fixes suggested I have never seen reminders work reliably. Perhaps there are just some fundamental issues with the code as suggested in bug #1638. Maybe the rewrite will address this in time.

I really need this to work now however so I have written a workaround BASH script that takes over the reminders for Monica and works whether you're running it in a container/VM/bare metal. It has some limitations but it works for me and maybe it can help someone else. It's at https://github.com/Ian2020/monica_reminder. Please raise any issues with it in its own repo not here though.

[bbrendon]

A few weeks ago I updated from 3.7.0 to 4.0.0. Now today I realize email reminders are broken. Anyone else experience that?

I found this error in the larvel log file. I'm not sure what changed.

[2023-03-02 15:00:01] production.ERROR: Unable to connect with STARTTLS: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed {"exception":"[object] (Symfony\\Component\\Mailer\\Exception\\TransportException(code: 0): Unable to connect with STARTTLS: stream_socket_enable_crypto(): SSL operation failed with code 1. OpenSSL Error messages:
error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed at /var/www/html/vendor/symfony/mailer/Transport/Smtp/Stream/SocketStream.php:171)
[stacktrace]

[bbrendon]

Fixed the problem mentioned here. #6608