From 32b98fc62d4e0f37e55988d5dc655d3cfc227075 Mon Sep 17 00:00:00 2001
From: david-ros <138538459+david-ros@users.noreply.github.com>
Date: Tue, 16 Apr 2024 18:17:55 -0600
Subject: [PATCH] Create sales-tax-vat.md

Add Sales Tax / VAT FAQ page
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 docs/kagi/faq/sales-tax-vat.md | 34 ++++++++++++++++++++++++++++++++++
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 create mode 100644 docs/kagi/faq/sales-tax-vat.md

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+# Sales Tax / VAT FAQ
+
+We have recently implemented changes to our billing process to comply with global tax regulations. This FAQ addresses common questions and concerns regarding these changes.
+
+## Why was I charged more than I was previously?
+We are now collecting sales tax / VAT in order to comply with tax laws.
+
+## Why are you collecting sales tax / VAT now?
+Due to Kagi's growth, we are now required by law to collect sales tax / VAT in many jurisdictions.
+
+## When will this sales tax / VAT collection start?
+- New users: April 11th, 2024. 
+- Existing users: On the first subscription renewal on/after April 18th, 2024.
+
+## How do you determine what tax percentage to charge me?
+We rely on the billing address you provide at the time of your subscription purchase.
+
+## Why does my receipt say the seller is “Kagi by Reach US”?
+To efficiently handle the complexity of collecting sales tax globally, we have partnered with [Reach](https://www.withreach.com/) as our Merchant of Record. They act as a reseller of Kagi's services, allowing them to manage sales tax / VAT on our behalf.
+
+## I see a charge in my bank statement from “RCH-KAGI.COM” or “RCH-KAGI”, is that a legitimate charge by Kagi?
+Yes, this is how charges made by Reach on behalf of Kagi will show up in your bank statement. You may also see a temporary preauthorization charge of $1 USD or $0 USD. This is simply to confirm the validity of your credit card details and will disappear within a day or two.
+
+## What if where I live there is no tax for digital services?
+Then your renewal cost will remain unchanged.
+
+## I’m a tax-exempt entity, can I waive the tax charge?
+Please enter your tax ID in the [billing portal](https://kagi.com/billing/portal) and depending on the jurisdiction taxes may be automatically waived going forward.
+
+## Is there a way to view my upcoming invoice?
+Yes, please visit the [billing portal](https://kagi.com/billing/portal).
+
+## My billing address is outdated. How can I update it?
+Please visit the [billing portal](https://kagi.com/billing/portal).