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Prolonged wait time to start chat #24

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amnausman opened this issue Jan 24, 2020 · 0 comments

amnausman commented Jan 24, 2020

Testing done using Pade extension.

There is quite long wait time if agent do not approve chat.

1- Once user has clicked start chat icon, it displays loading message, agent gets notification "undefined is waiting for undefined seconds"

2- Agent clicks notification, pade opens but still it take around 15 - 30 seconds for agent to get new chat request alert.

3- Once agent joins new chat request then user gets an option to choose his username and enter group chat,

Tested multiple times, total wait is around 60-90 seconds.

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