App not working correctly, blank page when opening the app

[jpower76]

When I open the home assistant app on any device (apple). It opens to a screen that has the background borders and a cog (yellow) symbol. It appears that it is not accessing the server.

How can this problem be resolved, currently none of my features set up re lights are working?

Thank you Jason

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iOS device model, version and app version

Model Name:
Software Version:
App version:

Home Assistant Core Version

Describe the bug

To Reproduce

Expected behavior

Screenshots

Additional context

[jpower76]

[jpower76]

This is the screen when opening the app.

[jpower76]

[bgoncal]

It would be really helpful if you fulfilled the information requested when you open the github issue instead of ignoring everything. (As I requested you twice here #3335)

Whats your setup? Are you accessing from your local network? Do you have remote access also configured?
Have you tried removing the server and adding it again?

[jpower76]

Thanks for responding, I didn’t do the set up, it was set up by a third party. To my understanding, remote access was set up and I could very simply open the app to the dashboard and operate my home. Approximately 5 days ago, when I opened the app it was blank as seen by the images I uploaded. I don’t know the server details, and it isn’t being found when scanning. Kind Regards Jason Power 61411109791 On 17 Jan 2025, at 08:30, Bruno Pantaleão Gonçalves ***@***.***> wrote:  It would be really helpful if you fulfilled the information requested when you open the github issue instead of ignoring everything. Whats your setup? Are you accessing from your local network? Do you have remote access also configured? Have you tried removing the server and adding it again? — Reply to this email directly, view it on GitHub<#3337 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BORYOW2FBMLCLR6QPAFD2532LAQFXAVCNFSM6AAAAABVKGBAL2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJWHEZDKMZXG4>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[bgoncal]

I think it would be best to request to the person that setup for you to take a look if something has change.

Otherwise please export your companion app logs and submit it here https://forms.gle/Uoqz127Phx4mMTpS6

To export you have to tap the orange gear, then debugging then export logs.

[jpower76]

Unable to link file and too large to send here. Kind Regards Jason On 17 Jan 2025, at 23:44, Bruno Pantaleão Gonçalves ***@***.***> wrote:  I think it would be best to request to the person that setup for you to take a look if something has change. Otherwise please export your companion app logs and submit it here https://forms.gle/Uoqz127Phx4mMTpS6 To export you have to tap the orange gear, then debugging then export logs. — Reply to this email directly, view it on GitHub<#3337 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BORYOWYTYFVJQ2CVNZGAA2L2LD3K3AVCNFSM6AAAAABVKGBAL2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJYGI4DQMJYHE>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[bgoncal]

That's why I asked to submit it using the link https://forms.gle/Uoqz127Phx4mMTpS6 you can host anywhere you want.

[jpower76]

On this form there is no option to attached a file or a link. Kind Regards Jason Power On 18 Jan 2025, at 08:31, Bruno Pantaleão Gonçalves ***@***.***> wrote:  That's why I asked to submit it using the link https://forms.gle/Uoqz127Phx4mMTpS6 you can host anywhere you want. — Reply to this email directly, view it on GitHub<#3337 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BORYOW6MUJCJDYC6IZETOGD2LFZEDAVCNFSM6AAAAABVKGBAL2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKOJZGI2TAMJQHA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[bgoncal]

Host it somewhere you trust like Dropbox or Google drive and link it there.

[bgoncal]

It’s the last form question