0.7.1 Fixes and Enhancements

This release includes several important bug fixes, missing i18n tags and adds a couple notable improvements:

• The admin views for articles and categories now include an indication of which languages the object has been translated to- helping you manage your translation effort.
• A Spanish language translation is now included.
• A partially completed translation for Russian has been added.

0.7.0

This release includes vastly improved support for i18n. Helpy now has complete support for multi-lingual support sites, meaning you can offer knowledgebase articles in multiple languages. Some of the enhancements:

• Configure your Helpy site to support multiple languages simply by configuring the I18n.available_locales variable. You may need to add to the translations directory if your countries are not adequately represented.
• To only provide support in one language, simply provide only your target locale in the 'I18n.available_locales` configuration. This turns off all of the multilingual support features.
• A language selector has been added to the header. Use the dropdown menu to toggle through the various languages supported.
• Helpy will attempt to determine the best locale from the users browser header. That means if you visit a Helpy site from France, it will attempt to show you French translations first. If none are found, it will revert to English.
• You can create translations for KB articles by selecting the "translate to another language" dropdown on the edit article screen.

To upgrade, make sure you run rake db:migrate More details are available at http://support.helpy.io/

0.6.2

Contains a number of bug fixes.

0.6.1

Fixed critical bug where Cloudinary URLS were hard coded, resulting in non functioning image uploads.

0.6.0

This is the second beta release of Helpy. It fixes a number of issues and introduces several great new features including:

• Voting: Discussion topics and replies support voting. This lets you easily create a "feature requests" forum or allow registered users to vote up the best replies to a question similar to Quora or Stack Exchange.
• Image Attachments: Helpy now lets you add images to your knowledgebase articles and your users and support agents can attach images to tickets and public discussions. This uses the awesome Cloudinary service!

0.5.0

This is the first beta release of Helpy, and is almost production ready (Ie. I will not push any more breaking changes to version 1.0). Helpy includes the following:

• Full Customer Support site, including a knowledgebase and community forum
• Email Helpdesk software, that lets you manage and responds to customer inquiries
• Complete management tool for the above.
• Integration with Google Analytics. Everything is pretagged and when you add your GA ID, it should just start working.

Notes:

There is still some cruft in the beta and some naming inconsistencies. These will hopefully be worked out soon.