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Replay Video going blank #2552

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techieasif opened this issue Jan 7, 2025 · 3 comments
Open

Replay Video going blank #2552

techieasif opened this issue Jan 7, 2025 · 3 comments

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@techieasif
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Platform

Flutter Mobile Android, Flutter Mobile iOS

Obfuscation

Disabled

Debug Info

Enabled

Doctor

Checking out session replay on our application on flutter_sentry 8.12 sdk version:
configuration:
///Sentry replay experimental
options.experimental.replay.sessionSampleRate = 1.0;
options.experimental.replay.onErrorSampleRate = 1.0;
options.attachScreenshot = true;
options.attachViewHierarchy = true;
options.enableTimeToFullDisplayTracing = true;
options.experimental.privacy.maskAllImages = false;
options.experimental.privacy.maskAllText = false;
options.experimental.privacy.maskAssetImages = false;

Session was recorded, but the video uploaded was blank, on both devices android and ios.
Image

Version

8.12.0

Steps to Reproduce

Run app with shared configuration v8.12

Expected Result

Video should have captured screens and activity.

Actual Result

Image

Are you willing to submit a PR?

None

@vaind
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vaind commented Jan 7, 2025

Have you tried checking debug logs if there's something pointing what could be wrong? https://docs.sentry.io/platforms/flutter/configuration/options/#debug

@techieasif
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I have attached detailed logs here https://gist.github.com/techieasif/1374ac4cb345d1ab63db31862535461b @vaind , please have a look:

If needed, we can connect to debug this, we are using sentry for error tracking, we are trying to get replay working for us.

@getsantry getsantry bot moved this to Waiting for: Product Owner in GitHub Issues with 👀 3 Jan 8, 2025
@vaind
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vaind commented Jan 8, 2025

Thanks for the logs. To me, it looks like the SentryWidget (it enables us to capture replays) is not present in the app. Could you verify? See https://docs.sentry.io/platforms/flutter/enriching-events/screenshots/#enabling-screenshots

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