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It's not possible to not have any SLA on a ticket #1598

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ankush opened this issue Oct 13, 2023 · 2 comments
Open

It's not possible to not have any SLA on a ticket #1598

ankush opened this issue Oct 13, 2023 · 2 comments
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@sumitbhanushali
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bug Something isn't working

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@ankush
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ankush commented Oct 13, 2023

There are legitimate use cases where SLA shouldn't apply on a particular ticket. Right now if there's no SLA it fails with "internal server error"

Steps to reproduce:

  • Configure SLAs such that a particular ticket might not have any applicable SLA.
  • Try to modify the ticket.
@ankush ankush added the bug Something isn't working label Oct 13, 2023
@ssiyad
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ssiyad commented Oct 17, 2023

#1600

@ssiyad ssiyad closed this as completed Oct 17, 2023
@ankush
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ankush commented Dec 7, 2023 •
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This still doesn't work. Just use it once.

image

@ankush ankush reopened this Dec 7, 2023
@sumitbhanushali sumitbhanushali self-assigned this Apr 12, 2024
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