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Ticket Pending time #44

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engFelipeMonteiro opened this issue Jan 15, 2020 · 1 comment
Open

Ticket Pending time #44

engFelipeMonteiro opened this issue Jan 15, 2020 · 1 comment

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@engFelipeMonteiro
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I am tring to use TicketUpdate method to put a ticket into pending state, I cant put pendingTime to the ticket

$fechar_ticket = Ticket(State='Contingenciado', pendingTime={ 'Diff':10080,})
$client.tc.TicketUpdate(ticket_id=busca_df[0], ticket=fechar_ticket, article=artigo_fechar)

otrs.client.SOAPError: Can't set a ticket on a pending state without pendig time! (TicketUpdate.MissingParameter)
@ewsterrenburg
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@moita69
If I create the SOAP request directly, I am getting the same error (on v5.0.37). It seems to be an issue with OTRS itself. Could you file a bug report with OTRS?

@ewsterrenburg ewsterrenburg mentioned this issue Jan 20, 2020
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@ewsterrenburg @engFelipeMonteiro