Element will not accept security key, even if reset

[johnspackman]

Steps to reproduce

I have been using Element for years, signing in with Github. I've transferred to a new Mac, but cannot get Element to accept any security keys.

Element is running - I signed out, chose to sign in with Github (no idea why, but itr was signing in with a matrix account in my name). It asks for a security key, but will not accept it.

In the web browser (which works), I go to my icon -> Security & Privacy -> Encryption -> Secure Backup -> Reset. Create brand new keys, but when uploaded to Element the "Continue" button does not work, and if pasted in then Element says "Wrong Security Key"

Outcome

What did you expect?

To be able to log in

What happened instead?

Element refused

Operating system

MacOS

Application version

1.11.87

How did you install the app?

https://element.io/download

Homeserver

Github

Will you send logs?

No

[richvdh]

Sounds like #27806

[richvdh]

also #20256

[richvdh]

I don't think we can do much with this without debug logs from within the client.