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Confusing message when other side has disabled encrypting to unverified devices #18361

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Palid opened this issue Aug 3, 2021 · 5 comments
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A-E2EE A-E2EE-Cross-Signing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect X-Needs-Design

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@Palid
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Palid commented Aug 3, 2021

When you want to talk with a user that on their client has explicit verification turned on the messages shown in Element client aren't exactly suggesting what to do.

At first, you get this message, which suggests that you may or may not have the keys for other devices and need to verify your other sessions, which isn't true.
CleanShot 2021-08-03 at 13 44 50@2x

After some actions it changes to this message, which is even worse, as it only tells you that you have no permissions and suggests resending the keys again.
CleanShot 2021-08-03 at 13 44 41@2x

@SimonBrandner SimonBrandner added A-E2EE A-E2EE-Cross-Signing T-Defect X-Needs-Design O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist and removed T-Enhancement labels Aug 3, 2021
@novocaine novocaine added S-Major Severely degrades major functionality or product features, with no satisfactory workaround and removed S-Minor Impairs non-critical functionality or suitable workarounds exist labels Aug 4, 2021
@novocaine
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Hrm, this is pretty bad, but it's true that workarounds exist, so putting back S-Minor

@novocaine novocaine added S-Minor Impairs non-critical functionality or suitable workarounds exist and removed S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Aug 4, 2021
@novocaine
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How common is it to have explicit verification turned on?

@SimonBrandner
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How common is it to have explicit verification turned on?

AFAIK, not much but I have seen people enable it by mistake (they didn't know what it did)

@kittykat
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kittykat commented Aug 4, 2021

This is pretty terrible as well (as is the new tooltip which changed in the last couple of days - where does it live?)

Screenshot from 2021-08-04 17-28-26

@richvdh
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richvdh commented Jan 21, 2025

I think this is better these days

@richvdh richvdh closed this as completed Jan 21, 2025
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Labels
A-E2EE A-E2EE-Cross-Signing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect X-Needs-Design
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