Can't login following registration

[DamianPike]

Hi. A newbie situation here - any help welcome.

I've downloaded Seq, run through the Service Administration and entered a password.

However, on attempt to log in, I get "Could not log in. Invalid username or password".

I have downloaded the CLI - attempted to stop application (seq stop) prior to attempt to reset authorisation, however I get 'Access is denied'.

I have tried uninstalling and reinstalling, but it's using the configuration file - so no joy.

This is for a single user, development machine, use - but do I need some sort of licence api key?

Thanks

[nblumhardt]

Hi Damian,

Thanks for your message. If you're not concerned about saving any existing configuration info, you can open an administrative command prompt, and run:

seq service stop
seq service uninstall
rm C:\ProgramData\Seq -Recurse -Force

and then run through Seq Service Administration (from the start menu) again.

Let me know if this does the trick!

Best regards,
Nick

[DamianPike]

Hi - thanks for quick response. Alas, this doesn't work - I get
"Stopping Seq...
Cannot open 'Seq' Service on computer '.
Access is denied."

[DamianPike]

Resolved!

[nblumhardt]

Fantastic 👍