From ea446fa5a89f4be45f5786c641cc138da58c6e39 Mon Sep 17 00:00:00 2001 From: Mariia Acoca <39969264+mdacoca@users.noreply.github.com> Date: Thu, 25 Apr 2024 09:04:58 +0200 Subject: [PATCH] refund policy updated (#7800) --- .../docs/enterprise/subscription-managment.md | 17 ++++++++++++++--- 1 file changed, 14 insertions(+), 3 deletions(-) diff --git a/site/content/en/docs/enterprise/subscription-managment.md b/site/content/en/docs/enterprise/subscription-managment.md index b7b71257aee0..48c3d3975875 100644 --- a/site/content/en/docs/enterprise/subscription-managment.md +++ b/site/content/en/docs/enterprise/subscription-managment.md @@ -37,7 +37,7 @@ See: - [Cancel plan](#cancel-plan) - [What will happen to my data?](#what-will-happen-to-my-data) - [How to cancel any plan?](#how-to-cancel-any-plan) - - [Can I get a refund?](#can-i-get-a-refund) + - [How can I get a refund?](#how-can-i-get-a-refund) - [Plan renewal](#plan-renewal) - [Subscription management video tutorial](#subscription-management-video-tutorial) @@ -296,10 +296,21 @@ Please, fill out the feedback form, to help us improve our platform. ![Cancel pro](/images/cancel-plan.png) -### Can I get a refund? +### How can I get a refund? To understand if you are eligible for a refund, -see [Refund policy](https://www.cvat.ai/refund-policy) +see [Refund policy](https://www.cvat.ai/refund-policy). + +1. Cancel the subscription before asking for a refund. +2. Contact our support team at [support@cvat.ai](mailto:support@cvat.ai) + or use the "Support" option in the app.cvat.ai interface. +3. Provide your account details and a brief explanation of the reason for the refund: + - Send us your last invoice. + - Send us the username and e-mail address you’ve used to register in CVAT.ai. + +Our team will review your request. We may request additional information if needed. +Once approved, the refund will be processed to your original +payment method [within 5-10 business days](https://docs.stripe.com/refunds#tracing-refunds). ## Plan renewal