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[BITNAMI-Moodle] <cannot access the instance via ssh> #1743

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soonho2 opened this issue Dec 28, 2024 · 3 comments
Open

[BITNAMI-Moodle] <cannot access the instance via ssh> #1743

soonho2 opened this issue Dec 28, 2024 · 3 comments
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stale 15 days without activity tech-issues The user has a technical issue about an application triage Triage is needed

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@soonho2
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soonho2 commented Dec 28, 2024

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

I cannot install the tool

bndiagnostic output

No response

bndiagnostic was not useful. Could you please tell us why?

The suggested guideline is not working

Describe your issue as much as you can

I have the production moodle 3.11 in the AWS. Then, suddenly, I cannot access the instance via SSH.

I detached the volume and created another instance to attach the volume to see logs:

image
image

Any tips or suggestions on the issue would be very appreciated.

@soonho2 soonho2 added the tech-issues The user has a technical issue about an application label Dec 28, 2024
@github-actions github-actions bot added the triage Triage is needed label Dec 28, 2024
@soonho2
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soonho2 commented Dec 28, 2024

Here is the URL: https://elearning.foodsecurityportal.org/

@soonho2 soonho2 changed the title [Moodle] <cannot access the instance via ssh> [BITNAMI-Moodle] <cannot access the instance via ssh> Dec 28, 2024
@jotamartos
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I can see you were running into some permissions issues. Please note that Apache/PHP uses the "daemon" user to run so it should have read/write permissions where needed.

I cannot access the instance via SSH.

The errors you posted were not related to SSH, please use the bitnami user when accessing the instance and review the permissions of the /home/bitnami/.ssh/ folder and files inside it.

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This Issue has been automatically marked as "stale" because it has not had recent activity (for 15 days). It will be closed if no further activity occurs. Thanks for the feedback.

@github-actions github-actions bot added the stale 15 days without activity label Jan 23, 2025
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