[bitnami-mongodb-6.0.5-0-linux-debian-11-x86_64-hvm-ebs-nami] Can not attach backed up volume nor start a new instance with a volume from the a snapshot

[npahucki]

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

330a2ec8-0c38-2961-2826-23966a82d8af

bndiagnostic output

No response

bndiagnostic was not useful. Could you please tell us why?

Who said it was not useful? Why is this field required?

Describe your issue as much as you can

We are using Bitnami MongoDB 6. We have automated EBS backups of the main volume every 6 hours. With an older version (3.x) of Bitnami MongoDB, we could simply restore a snapshot into a volume and attach it to a running instance to recover data if needed, or simply throw away an existing broken server and quickly bring up a new server based on the last snapshot. After upgrading to MongoDB 6, neither of these things work. Trying to attach or volume to a running instance OR launch a new instance with a volume based off one of the backup snapshots both give a very vague and not at all helpful error message saying: An error occurred (UnsupportedOperation) when calling the AttachVolume operation: The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, regions, and operating systems.

The same message appears in the web console and the AWS cli attach-volume command.

What is it about this image that is disallowing an attachment of a volume?

A few notes:

• The instance was stopped when we tried to attach - and we could not launch an instance with an additional volume based on a snap shot either.
• The instance we launch and attempt to attach to is the exact same specs as the instance on which the snapshot was taken (e.g. not a problem with instance size or incompatible operating systems).

[npahucki]

I found the issue, I was using the wrong snapshot, it wasn't the one created from the running server after all.

[gongomgra]

Hi @npahucki,

Thanks for your message. I'm glad you fixed your issue!