diff --git a/auth-web/package-lock.json b/auth-web/package-lock.json
index f681bae2b8..c85cea4f6e 100644
--- a/auth-web/package-lock.json
+++ b/auth-web/package-lock.json
@@ -1,12 +1,12 @@
 {
   "name": "auth-web",
-  "version": "2.6.48",
+  "version": "2.6.49",
   "lockfileVersion": 2,
   "requires": true,
   "packages": {
     "": {
       "name": "auth-web",
-      "version": "2.6.48",
+      "version": "2.6.49",
       "dependencies": {
         "@bcrs-shared-components/base-address": "2.0.3",
         "@bcrs-shared-components/bread-crumb": "1.0.8",
diff --git a/auth-web/package.json b/auth-web/package.json
index 379b710d36..5a1e0a1388 100644
--- a/auth-web/package.json
+++ b/auth-web/package.json
@@ -1,6 +1,6 @@
 {
   "name": "auth-web",
-  "version": "2.6.48",
+  "version": "2.6.49",
   "appName": "Auth Web",
   "sbcName": "SBC Common Components",
   "private": true,
diff --git a/auth-web/src/components/pay/OutstandingBalances.vue b/auth-web/src/components/pay/OutstandingBalances.vue
index 8887e87892..d374cff34a 100644
--- a/auth-web/src/components/pay/OutstandingBalances.vue
+++ b/auth-web/src/components/pay/OutstandingBalances.vue
@@ -304,6 +304,10 @@ export default defineComponent({
   cursor: pointer;
 }
 
+.caution-box {
+  color: $gray7;
+}
+
 .choose-text {
   font-size: 16px;
   font-weight: bold;
diff --git a/auth-web/src/components/pay/eft/ShortNameAccountLink.vue b/auth-web/src/components/pay/eft/ShortNameAccountLink.vue
index bbdbfe671e..c6df4d9660 100644
--- a/auth-web/src/components/pay/eft/ShortNameAccountLink.vue
+++ b/auth-web/src/components/pay/eft/ShortNameAccountLink.vue
@@ -6,6 +6,45 @@
       @close-short-name-linking-dialog="closeShortNameLinkingDialog"
       @on-link-account="onLinkAccount"
     />
+    <ModalDialog
+      ref="confirmationDialog"
+      max-width="720"
+      :show-icon="false"
+      :showCloseIcon="true"
+      dialog-class="confirmation-dialog"
+      :title="`${confirmDialogTitle}`"
+    >
+      <template #text>
+        <p class="pt-4">
+          {{ confirmDialogText }}
+        </p>
+      </template>
+      <template #actions>
+        <div class="d-flex justify-center dialog-button-container">
+          <v-btn
+            outlined
+            large
+            depressed
+            class="mr-3"
+            color="primary"
+            data-test="btn-cancel-change-access-type-dialog"
+            @click="dialogConfirmClose"
+          >
+            Cancel
+          </v-btn>
+          <v-btn
+            large
+            depressed
+            class="font-weight-bold btn-dialog"
+            data-test="btn-confirm-change-access-type-dialog"
+            color="primary"
+            @click="dialogConfirm"
+          >
+            Confirm
+          </v-btn>
+        </div>
+      </template>
+    </ModalDialog>
     <v-card-title class="card-title">
       <v-icon
         class="pr-5"
@@ -76,17 +115,33 @@
             :id="`action-menu-${index}`"
             class="new-actions mx-auto"
           >
-            <!-- Cancel Payment / Unlink buttons-->
+            <!-- Cancel Payment-->
             <template v-if="item.hasPendingPayment">
               <v-btn
                 small
                 color="primary"
                 min-width="5rem"
                 min-height="2rem"
-                class="open-action-btn"
+                class="open-action-btn single-action-btn"
+                :loading="loading"
+                @click="showConfirmCancelPaymentModal(item)"
               >
                 Cancel Payment
               </v-btn>
+            </template>
+            <!-- Apply Payments / Unlink Buttons -->
+            <template v-else-if="showApplyPayment(item)">
+              <v-btn
+                small
+                color="primary"
+                min-width="5rem"
+                min-height="2rem"
+                class="open-action-btn"
+                :loading="loading"
+                @click="applyPayment(item)"
+              >
+                Apply Payments
+              </v-btn>
               <span class="more-actions">
                 <v-menu
                   v-model="actionDropdown[index]"
@@ -100,6 +155,7 @@
                       color="primary"
                       min-height="2rem"
                       class="more-actions-btn"
+                      :loading="loading"
                       v-on="on"
                     >
                       <v-icon>{{ actionDropdown[index] ? 'mdi-menu-up' : 'mdi-menu-down' }}</v-icon>
@@ -108,10 +164,11 @@
                   <v-list>
                     <v-list-item
                       class="actions-dropdown_item"
-                      data-test="link-account-button"
                     >
-                      <v-list-item-subtitle>
-                        <span class="pl-1 cursor-pointer">Cancel payment and remove linkage</span>
+                      <v-list-item-subtitle
+                        @click="showConfirmUnlinkAccountModal(item)"
+                      >
+                        <span class="pl-1 cursor-pointer">Unlink Account</span>
                       </v-list-item-subtitle>
                     </v-list-item>
                   </v-list>
@@ -125,8 +182,9 @@
                 color="primary"
                 min-width="5rem"
                 min-height="2rem"
-                class="open-action-btn unlink-action-btn"
-                @click="unlinkAccount(item)"
+                class="open-action-btn single-action-btn"
+                :loading="loading"
+                @click="showConfirmUnlinkAccountModal(item)"
               >
                 Unlink Account
               </v-btn>
@@ -155,19 +213,20 @@
 </template>
 <script lang="ts">
 
-import { computed, defineComponent, reactive, toRefs, watch } from '@vue/composition-api'
+import { Ref, computed, defineComponent, reactive, ref, toRefs, watch } from '@vue/composition-api'
+import { ShortNameLinkStatus, ShortNamePaymentActions } from '@/util/constants'
 import { BaseVDataTable } from '@/components'
 import CommonUtils from '@/util/common-util'
 import { DEFAULT_DATA_OPTIONS } from '@/components/datatable/resources'
+import ModalDialog from '@/components/auth/common/ModalDialog.vue'
 import PaymentService from '@/services/payment.services'
-import { ShortNameLinkStatus } from '@/util/constants'
 import ShortNameLinkingDialog from '@/components/pay/eft/ShortNameLinkingDialog.vue'
 import { Vue } from 'vue-property-decorator'
 import _ from 'lodash'
 
 export default defineComponent({
   name: 'ShortNameAccountLinkage',
-  components: { BaseVDataTable, ShortNameLinkingDialog },
+  components: { ModalDialog, BaseVDataTable, ShortNameLinkingDialog },
   props: {
     shortNameDetails: {
       type: Object,
@@ -178,8 +237,13 @@ export default defineComponent({
       default: -1
     }
   },
-  emits: ['on-link-account'],
+  emits: ['on-link-account', 'on-payment-action'],
   setup (props, { emit }) {
+    const enum ConfirmationType {
+      CANCEL_PAYMENT = 'cancelPayment',
+      UNLINK_ACCOUNT = 'unlinkAccount'
+    }
+    const confirmationDialog: Ref<InstanceType<typeof ModalDialog>> = ref(null)
     const headers = [
       {
         col: 'linkedAccount',
@@ -217,6 +281,9 @@ export default defineComponent({
       actionDropdown: [],
       isShortNameLinkingDialogOpen: false,
       eftShortNameSummary: {},
+      confirmDialogTitle: '',
+      confirmDialogText: '',
+      confirmObject: undefined,
       results: [],
       totalResults: 0,
       filters: {
@@ -258,8 +325,73 @@ export default defineComponent({
       emit('on-link-account', account, state.results)
     }
 
+    function showApplyPayment (item: any) {
+      return props.shortNameDetails.creditsRemaining >= item.amountOwing
+    }
+
+    function dialogConfirm () {
+      confirmationDialog.value.close()
+      const confirmationType = state.confirmObject.type
+      if (confirmationType === ConfirmationType.CANCEL_PAYMENT) {
+        cancelPayment(state.confirmObject.item)
+      } else if (confirmationType === ConfirmationType.UNLINK_ACCOUNT) {
+        unlinkAccount(state.confirmObject.item)
+      }
+      resetConfirmationDialog()
+    }
+
+    function dialogConfirmClose () {
+      confirmationDialog.value.close()
+    }
+
+    async function applyPayment (item) {
+      state.loading = true
+      try {
+        await PaymentService.postShortnamePaymentAction(props.shortNameDetails.id,
+          item.accountId, ShortNamePaymentActions.APPLY_CREDITS)
+      } catch (error) {
+        // eslint-disable-next-line no-console
+        console.error('An errored occurred applying payments.', error)
+      }
+      this.$emit('on-payment-action')
+      state.loading = false
+    }
+
+    function resetConfirmationDialog () {
+      state.confirmDialogTitle = ''
+      state.confirmDialogText = ''
+      state.confirmObject = undefined
+    }
+
+    function showConfirmCancelPaymentModal (item) {
+      state.confirmDialogTitle = 'Cancel Payment'
+      state.confirmDialogText = 'The applied amount will be returned to the short name.'
+      state.confirmObject = { item: item, type: ConfirmationType.CANCEL_PAYMENT }
+      confirmationDialog.value.open()
+    }
+
+    function showConfirmUnlinkAccountModal (item) {
+      state.confirmDialogTitle = 'Unlink Account'
+      state.confirmDialogText = 'The link with this account will be removed.'
+      state.confirmObject = { item: item, type: ConfirmationType.UNLINK_ACCOUNT }
+      confirmationDialog.value.open()
+    }
+
+    async function cancelPayment (item) {
+      state.loading = true
+      try {
+        await PaymentService.postShortnamePaymentAction(props.shortNameDetails.id,
+          item.accountId, ShortNamePaymentActions.CANCEL)
+      } catch (error) {
+        // eslint-disable-next-line no-console
+        console.error('An errored occurred cancelling payments pending.', error)
+      }
+      emit('on-payment-action')
+      state.loading = false
+    }
+
     async function unlinkAccount (item) {
-      const response = await PaymentService.deleteShortNameLink(props.shortNameDetails.id, item.id)
+      const response = await PaymentService.unlinkShortNameAccount(props.shortNameDetails.id, item.id)
       if (!response) {
         throw new Error('No response from delete short name link')
       }
@@ -297,7 +429,7 @@ export default defineComponent({
       state.loading = false
     }
 
-    watch(() => props.shortNameDetails.id, () => {
+    watch(() => props.shortNameDetails, () => {
       getEFTShortNameSummaries()
       loadShortNameLinks()
     })
@@ -308,10 +440,17 @@ export default defineComponent({
       headers,
       isLinked,
       accountDisplayText,
+      confirmationDialog,
       openAccountLinkingDialog,
       closeShortNameLinkingDialog,
+      dialogConfirm,
+      dialogConfirmClose,
+      showConfirmCancelPaymentModal,
+      showConfirmUnlinkAccountModal,
       onLinkAccount,
       unlinkAccount,
+      applyPayment,
+      showApplyPayment,
       getEFTShortNameSummaries,
       formatCurrency: CommonUtils.formatAmount,
       formatAccountDisplayName: CommonUtils.formatAccountDisplayName
@@ -325,6 +464,12 @@ export default defineComponent({
 @import '@/assets/scss/actions.scss';
 @import '@/assets/scss/ShortnameTables.scss';
 
+.dialog-button-container {
+  width: 100%;
+  .v-btn {
+    width: 106px
+  }
+}
 .card-title {
   background-color: $app-lt-blue;
   justify-content: left;
@@ -373,7 +518,7 @@ export default defineComponent({
   }
 }
 
-.unlink-action-btn {
+.single-action-btn {
   border-radius: 4px !important;
 }
 
@@ -386,6 +531,7 @@ export default defineComponent({
       font-size: 16px;
       grid-template-columns: 35px 1fr;
       align-items: start;
+      color: $gray7;
 
       .v-icon {
         justify-content: left;
diff --git a/auth-web/src/services/payment.services.ts b/auth-web/src/services/payment.services.ts
index 279801e25e..a6a13d47e6 100644
--- a/auth-web/src/services/payment.services.ts
+++ b/auth-web/src/services/payment.services.ts
@@ -1,9 +1,11 @@
+
 import { EFTShortnameResponse, EFTTransactionFilterParams, EFTTransactionListResponse } from '@/models/eft-transaction'
 import { EftRefundRequest, RefundRequest } from '@/models/refund'
 import { FilingTypeResponse, GLCode, GLCodeResponse } from '@/models/Staff'
 import { Invoice, InvoiceListResponse } from '@/models/invoice'
 import { LinkedShortNameFilterParams, ShortNameSummaryFilterParams } from '@/models/pay/short-name'
 import { PADInfo, PADInfoValidation } from '@/models/Organization'
+import { PaymentTypes, ShortNameLinkStatus } from '@/util/constants'
 import {
   StatementFilterParams,
   StatementListItem,
@@ -11,12 +13,12 @@ import {
   StatementNotificationSettings,
   StatementSettings
 } from '@/models/statement'
+
 import { TransactionFilter, TransactionFilterParams, TransactionListResponse } from '@/models/transaction'
 
 import { AxiosPromise } from 'axios'
 import ConfigHelper from '@/util/config-helper'
 import { Payment } from '@/models/Payment'
-import { PaymentTypes } from '@/util/constants'
 import { axios } from '@/util/http-util'
 
 export default class PaymentService {
@@ -308,8 +310,20 @@ export default class PaymentService {
     return axios.post(url, body)
   }
 
-  static deleteShortNameLink (shortNameId: string, shortNameLinkId: string): AxiosPromise<EFTShortnameResponse> {
+  static unlinkShortNameAccount (shortNameId: string, shortNameLinkId: string): AxiosPromise<EFTShortnameResponse> {
+    const body = {
+      statusCode: ShortNameLinkStatus.INACTIVE
+    }
     const url = `${ConfigHelper.getPayAPIURL()}/eft-shortnames/${shortNameId}/links/${shortNameLinkId}`
-    return axios.delete(url)
+    return axios.patch(url, body)
+  }
+
+  static async postShortnamePaymentAction (shortNameId: string, accountId: string, action: string): AxiosPromise<void> {
+    const url = `${ConfigHelper.getPayAPIURL()}/eft-shortnames/${shortNameId}/payment`
+    const body = {
+      action: action,
+      accountId: accountId
+    }
+    return axios.post(url, body)
   }
 }
diff --git a/auth-web/src/util/constants.ts b/auth-web/src/util/constants.ts
index 1d64e6ee3b..2e2096c863 100644
--- a/auth-web/src/util/constants.ts
+++ b/auth-web/src/util/constants.ts
@@ -651,9 +651,16 @@ export enum ShortNameStatus {
     UNLINKED = 'UNLINKED'
 }
 
+export enum ShortNamePaymentActions {
+    APPLY_CREDITS = 'APPLY_CREDITS',
+    CANCEL = 'CANCEL',
+    REVERSE = 'REVERSE'
+}
+
 export enum ShortNameLinkStatus {
     PENDING = 'PENDING',
-    LINKED = 'LINKED'
+    LINKED = 'LINKED',
+    INACTIVE = 'INACTIVE'
 }
 
 export enum ShortNameResponseStatus {
diff --git a/auth-web/src/views/pay/eft/ShortNameDetailsView.vue b/auth-web/src/views/pay/eft/ShortNameDetailsView.vue
index c17815f1dc..f0d9bd498b 100644
--- a/auth-web/src/views/pay/eft/ShortNameDetailsView.vue
+++ b/auth-web/src/views/pay/eft/ShortNameDetailsView.vue
@@ -51,6 +51,7 @@
       :shortNameDetails="shortNameDetails"
       :highlightIndex="highlightIndex"
       @on-link-account="onLinkAccount"
+      @on-payment-action="onPaymentAction"
     />
 
     <ShortNameTransactions
@@ -100,6 +101,10 @@ export default defineComponent({
 
     onMounted(async () => {
       await loadShortname(props.shortNameId)
+      updateState()
+    })
+
+    function updateState () {
       const details: ShortNameDetails = state.shortNameDetails
 
       state.unsettledAmount = details.creditsRemaining !== undefined
@@ -107,10 +112,10 @@ export default defineComponent({
 
       state.displayRefundAlert = (
         (details.creditsRemaining > 0 && details.linkedAccountsCount > 0) ||
-        (details.creditsRemaining > 0 && details.linkedAccountsCount <= 0 &&
-          moment(details.lastPaymentReceivedDate).isBefore(moment().subtract(30, 'days')))
+          (details.creditsRemaining > 0 && details.linkedAccountsCount <= 0 &&
+              moment(details.lastPaymentReceivedDate).isBefore(moment().subtract(30, 'days')))
       )
-    })
+    }
 
     const unsettledAmountHeader = computed<string>(() => {
       const details: ShortNameDetails = state.shortNameDetails
@@ -129,6 +134,11 @@ export default defineComponent({
       }, 4000)
     }
 
+    async function onPaymentAction () {
+      await loadShortname(props.shortNameId)
+      updateState()
+    }
+
     async function loadShortname (shortnameId: string): Promise<void> {
       try {
         const response = await PaymentService.getEFTShortnameSummary(shortnameId)
@@ -146,6 +156,7 @@ export default defineComponent({
     return {
       ...toRefs(state),
       onLinkAccount,
+      onPaymentAction,
       formatCurrency: CommonUtils.formatAmount,
       unsettledAmountHeader
     }