Connection Error and Incorrect Password

[monalisaoverdrive-git]

I am getting the following message when trying to connect to my site

Error 110. Connection timed out

There is also a message stating the login is incorrect.

I have checked the login in credentials many times and they are accurate. Initially I would could this message occasionally but would be able to connect after a refresh. Now I can not connect at all as of last week.

[adamjimenez]

Can you connect in filezilla?
It could be a firewall issue. Add our IPs to a whitelist if possible:
https://shiftedit.net/docs/troubleshooting#ftp_connection%C2%A0timeout

[monalisaoverdrive-git]

Yes I'm able to connect using filezilla. I need to be able to use Chrome however. How do I whitelist the ips if that is what's required?

[monalisaoverdrive-git]

Hello,

I'm still unable to connect to my site. I've had the IPs whitelisted with service provider. Neither FTP or SFTP work anymore even though it was working fine last week. I am able to connect using filezilla.

Thanks

[adamjimenez]

Hi, If you share the site with me ***@***.***) in ShiftEdit I can investigate.

…

On Thu, 22 Apr 2021 at 19:30, Uriah ***@***.***> wrote: Hello, I'm still unable to connect to my site. I've had the IPs whitelisted with service provider. Neither FTP or SFTP work anymore even though it was working fine last week. I am able to connect using filezilla. Thanks — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#379 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AAEL6CF6JLSMVNS54FGRVI3TKBTK7ANCNFSM43I6H2NA> .

-- Best regards, Adam Jimenez

[monalisaoverdrive-git]

Sure, the site is uriahsummers.net