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Error getting files: chdir /public_html/ #375

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geoffreykolbe opened this issue Dec 26, 2020 · 12 comments
Open

Error getting files: chdir /public_html/ #375

geoffreykolbe opened this issue Dec 26, 2020 · 12 comments

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@geoffreykolbe
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Hello Adam

Shiftedit is great, I love it to bits, but a week or so back I started getting an error message (see subject) and it has not gone away. Evidently, Shiftedit is getting into the server OK, but is not able to open the public_html folder, which is where all my stuff is. I can see that Shiftedit is trying to open the public_html folder, with the two-arrows-spinning-wheel, but is unable to do so. Nothing has changed in the server, as far as I know. I am able to get into the folder using other ftp editors without any problems.

Any ideas?
@digitart
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Same thing here. Do you have any updates about the issue?

@adamjimenez
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Owner

Hi,

Failing to get a directory listing could be due to a connection error. Make sure the ShiftEdit IPs aren't being blocked.

54.235.66.128
54.204.38.137
54.197.226.18

If you think it's something else, please send test FTP details to [email protected] and I'll investigate further.

@digitart
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The problem maybe has to do with pasive/active FTP connections or TLS. I have some other connections to accounts in 1on1 and Goodady and they work as usual, while with acounts in my own servers the error is about changing to public_html and getting flie list, so the connection itself don't seem to be the problem.
In my server we use Pure-FTPd 1.0.49.

@adamjimenez
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Owner

Other TLS connections work. Active might be an issue. Changing dir triggers the error because it is trying to do something with a broken connection. If you can send me a test FTP I will be able to dig into it.

@geoffreykolbe
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Author

Hello Adam
Sorry to sound like a bear with a small brain, but how do I send you a test FTP?

@adamjimenez
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Owner

share the site on ShiftEdit with [email protected]

@digitart
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Hello Adam, I sended you a test account for you to review. For the record when I tested the account in Filezilla I've got a similar behavior until I changed to "Use only plain FTP" instead of the default "Use explicit FTP over TLS if available" on Filezilla site's manager.
AFAIK it has to do with TLS and firewall/certificate problems that in some shared enviroments may arise. Would be great to have a similar option in ShiftEdit to let the user select the unsecure plain FTP as in our case that we can not configure the server firewall.

@adamjimenez
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Owner

I've added an encryption dropdown in site settings. Let me know how you get on.
image

@geoffreykolbe
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geoffreykolbe commented Jan 3, 2021 via email

@adamjimenez
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adamjimenez commented Jan 3, 2021 via email

@geoffreykolbe
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geoffreykolbe commented Jan 3, 2021 via email

@digitart
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Thank you for the new option. It worked perfectly!

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@adamjimenez @digitart @geoffreykolbe