Shipping to Virgin Islands

[abrchaves]

Rate request issue with the combination of "service_codes" and "ups_worldwide_saver" service. Please refer to the details of Zendesk ticket 3710055 with ShipEngine Support.

Our QA team can't finish end to end testing and we need to do that to go live.

Thanks for your help.

[KaseyCantu]

Hello @abrchaves 👋🏽 - from the looks of it you are attempting to make use of the /v1/rates ShipEngine API endpoint. It seems that you are attempting to pass "service_codes": "ups_worldwide_saver" which is incorrect according to our ShipEngine Open API Schema.

You can see here that the service_codes field is typed as an array of strings:

This means the correct usage is:

"service_codes": [
    "ups_worldwide_saver"
],

Instead of this:

"service_codes": "ups_worldwide_saver"

I hope this helps, please let us know if there is anything else we can do to help you get shipping! 🚀

[abrchaves]

Hello @KaseyCantu

Thanks for answer, I was using the SDK to create a shipping and get a rate value to IV from NJ with "ups_worldwide_saver" as a service code.

I think the SDK builds the request in the way that you told me as a correct usage.

Share a screenshot:

And JSON Request:

{
"ShipmentId": null,
"Shipment": {
"ValidateAddress": "no_validation",
"CarrierId": "se-2264604",
"ServiceCode": null,
"ExternalOrderId": null,
"Items": null,
"TaxIdentifiers": null,
"ExternalShipmentId": "d6c43169-3441-4a87-ba85-bf537f471a6a",
"ShipDate": "2023-08-15T00:00:00Z",
"ShipTo": {
"Name": "TEST VIRGIN ISLANDS",
"Phone": "",
"CompanyName": "",
"AddressLine1": "394-144 HIDDEN VLY",
"AddressLine2": "",
"AddressLine3": null,
"CityLocality": "ST THOMAS",
"StateProvince": "VI",
"PostalCode": "00802",
"CountryCode": "VI",
"AddressResidentialIndicator": "yes"
},
"ShipFrom": null,
"WarehouseId": "se-6555950",
"ReturnTo": null,
"Confirmation": "None",
"Customs": {
"Contents": "Merchandise",
"NonDelivery": "return_to_sender",
"CustomsItems": [
{
"Description": "Vitamins/Books/Mags",
"Quantity": 1,
"Value": {
"Currency": "USD",
"Amount": 6
},
"HarmonizedTariffCode": "",
"CountryOfOrigin": "US",
"UnitOfMeasure": null,
"Sku": "01788",
"SkuDescription": "Melatonin 6 Hr Timed Release, "
}
]
},
"AdvancedOptions": null,
"OriginType": 0,
"InsuranceProvider": "None",
"Tags": null,
"OrderSourceCode": "amazon_ca",
"Packages": [
{
"ContentDescription": "Vitamins/Books/Mags",
"PackageCode": "custom_Box1",
"Weight": {
"Value": 0.09,
"Unit": "Pound"
},
"Dimensions": null,
"InsuredValue": null,
"LabelMessages": null,
"ExternalPackageId": null
}
],
"Weight": null
},
"RateOptions": {
"CarrierIds": [
"se-2264604"
],
"PackageTypes": [
"package"
],
"ServiceCodes": [
"ups_worldwide_saver"
],
"CalculateTaxAmount": false,
"PreferredCurrency": "USD"
}
}

So, I don't know why I didn't get a rate, let me know if you have any comments.

Regards.

[abrchaves]

Hello @KaseyCantu

If you have any comments, please let me know.

Thanks

[abrchaves]

Hello team

Any updates related with this issue?

Thanks