app/shift_summery/summery_template.html.erb

<HTML>
<HEAD>
  <!-- etc... -->
</HEAD>
<BODY>
<div class='report'>
  <% if @incidents.nil? || @incidents.empty? %>
    <p>
      Nothing to report!
    </p>
  <% else %>
    <% @incidents.each do |incident| %>
      <div class='single-incident'>
        <h4>
          <a href=<%=incident.url%>><%= "#{incident.created_at.hour}:#{incident.created_at.min} - #{incident.summery}"%></a>
        </h4>
        <p>
          <div style="color:#A9A9A9"><u style="color:black">Diagnosis:</u> what went wrong, and what caused it? <br/></div>
          <div style="color:#A9A9A9"><u style="color:black">Actions taken:</u> what you do? <br/></div>
          <div style="color:#A9A9A9"><u style="color:black">Impact:</u> what is the business impact for riskified, and engineering impact for DEV <br/></div>
          <div style="color:#A9A9A9"><u style="color:black">Further action items:</u> what actions should relevant team/DEV/Product take to prevent this <br/></div>
        </p>
      </div>
    <% end %>
  <% end %>
</div>
</BODY>