Roadmap

[max3903]

• Support service products
• Integrate Vendor RMA
• Repair/Replace on site
• Carrier integration (label)
• Support different responsibilities distributions
• Instructions
• POS integration
• Refurbished product (replaced by another product)
• Flexible process/steps
• RMA Portal
• Script for CSR calls
• Quality integration / Problems
• Reporting

[pedrobaeza]

Very good roadmap. Do you have code already for this?

[max3903]

@pedrobaeza Nope. These are the ideas collected at the end of my Odoo Experience presentation.

[pedrobaeza]

OK, let's see if there are volunteers for implementing this roadmap.

[LoisRForgeFlow]

We have some implementation regarding some of these points:

• Problem tracking and QC integration: [9.0][ADD] quality_control_issue manufacture#199
• Refurbishing: [9.0][ADD][mrp_repair_refurbish] manufacture#225

However we use a different base rma implamentation, you can have a look at: https://github.com/eficent/stock-rma I think we have addressed with it also the following points of your list:

• Integrate Vendor RMA
• Flexible process/steps

I just wanted to provide these implementations to try to reach some agreement and reduce the parallel works as much as possible.

[lukebranch]

I've had a request for a feature for an RMA flow where the customer may send back a single part/component of an assembled product (in this case a drone), where a single part may have a fault and require a replacement/repair/different product.

Before starting any work on it though, is this a feature that anyone else has already built (or has on a roadmap), or is interested in?

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