[Guides] Guides cannot load NewDot

[kevinksullivan]

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!

---

Action Performed:

1. Log in
2. Land on a chat

Expected Result:

Page should load

Actual Result:

Page never loads

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number:
Reproducible in staging?: Y
Reproducible in production?: Y
Email or phone of affected tester (no customers): [email protected]
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos:

Issue reported by: [email protected]
Slack conversation: https://expensify.slack.com/archives/C036S0BVAHH/p1688125556672379
Report ID: 7189374516190979

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01146f966b0e7c6f11
• Upwork Job ID: 1678561816277438464
• Last Price Increase: 2023-07-11

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01146f966b0e7c6f11

[melvin-bot]

Triggered auto assignment to @techievivek (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[melvin-bot]

Triggered auto assignment to @kadiealexander (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @abdulrahuman5196 (Internal)

[techievivek]

Can we please get a screen recording of the network events being fired after the user logs in? From the screenshots, it is not clear whether this is a backend issue(we are waiting for the response from the server) or if it is a frontend issue(it is taking a considerable amount of time applying all the Onyx updates).

[techievivek]

Looking at all the conversations it looks like a frontend issue where setting a lot of Onyx data in slow, we have a similar issue here #21766

[melvin-bot]

@techievivek, @abdulrahuman5196, @kadiealexander Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[techievivek]

@kevinksullivan Should we close this now since we are looking into the same thing on a different issue?

[kadiealexander]

Closing as per this comment showing Guides are currently fine and the issue is being worked on there. Please feel free to reopen if you disagree!

[kevinksullivan]

Sorry for the delay, was OOO. I agree with closing this out 👍