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spire_database_lookup_error.md

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Spire Database Cluster DNS Lookup Failure

Description

There is a known issue where if Unbound is configured to forward to an invalid or inaccessible site DNS server, the Spire server may be unable to resolve the hostname of its PostgreSQL cluster.

Symptoms

  • The spire-server pods may be in a CrashLoopBackOff state.

  • API calls to services may fail with HTTP 503 errors.

  • The spire-server pods contain the following error in the logs.

    time="2022-06-13T15:43:49Z" level=error msg="Fatal run error" error="datastore-sql: dial tcp: lookup spire-postgres-pooler.spire.svc.cluster.local: Try again"

Solution

  1. (ncn-mw#) Check to see if cray-dns-unbound has a forward-addr configured.

    Command:

    kubectl -n services get cm cray-dns-unbound -o yaml | grep forward-addr

    Example output:

    forward-addr: 172.30.84.40

  2. (ncn-w#) Check to see if the forward-addr is accessible from the worker nodes.

    • Attempt to ping it.

      ping -c 1 172.30.84.40

      Example output:

      PING 172.30.84.40 (172.30.84.40) 56(84) bytes of data.
64 bytes from 172.30.84.40: icmp_seq=1 ttl=58 time=0.175 ms

--- 172.30.84.40 ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 0ms
rtt min/avg/max/mdev = 0.175/0.175/0.175/0.000 ms

    • Attempt to resolve a hostname external to the system.

      host www.google.com 172.30.84.40

      Example output:

      Using domain server:
Name: 172.30.84.40
Address: 172.30.84.40#53
Aliases:

www.google.com has address 209.85.234.106
www.google.com has address 209.85.234.103
www.google.com has address 209.85.234.147
www.google.com has address 209.85.234.105
www.google.com has address 209.85.234.99
www.google.com has address 209.85.234.104
www.google.com has IPv6 address 2607:f8b0:4001:c17::63
www.google.com has IPv6 address 2607:f8b0:4001:c17::93
www.google.com has IPv6 address 2607:f8b0:4001:c17::6a
www.google.com has IPv6 address 2607:f8b0:4001:c17::67

    If the above checks fail, then verify that the Customer Management Network (CMN) is working correctly. See Troubleshoot CMN issues for more information.

If it is not possible to restore access to the forward-addr, then reconfigure Unbound to point to a working DNS server, or temporarily remove the forwarder configuration. See "Change the Site DNS Server" in Manage the DNS Unbound Resolver for more information.